Barry Williams

Perform Quality Assurance Reviews on employees and new recruits.

Primarily performing reviews of near or all EFD calls received in the communications center.

Perform reviews on new employees/recruits as they begin taking live calls with a training officer. Can review any calls or disciplines. (EMD, EFD, EPD)

Assists the Departments Training Coordinator as needed with teaching or instructing new employees within the departments training academy and the county's local High School program.

• Company Overview: Division of Emergency Management: Department of Emergency Communications
• Managed the Quality Assurance Program to ensure adherence to standards.
• Led a department with twenty-four certified quality assurance specialists.
• Oversaw maintenance activities for the DEC audio logging recorder.
• Coordinated through the IAED protocol software, updates, maintenance and continuing education credits
• Maintained compliance with national standards.
• Oversaw response determinants per IAED protocols in collaboration with the Medical Review Committee, Fire and Rescue, and Police agencies.
• Updated systems to reflect protocol modifications as directed by MIEMSS, Medical Director, and County Health Officer.
• Coordinated with County Attorney's Office on Freedom of Information Act requests.
• Advocated for the department during official gatherings.

• Company Overview: Division of Emergency Management: Department of Emergency Communications
• Supported the Quality Assurance and Training Administrator in reviewing emergency and non-emergency service calls.
• Researched and processed public records inquiries for law offices, citizens, and other official investigations.
• Oversaw the development and execution of emergency communication recruit academies.
• Managed training officer deployment across academy sections while reducing potential overtime occurrences.
• Supervise Certified Training Officers and examine Daily Observation Reports to verify acceptable performance levels.
• Evaluated training requests, considering factors such as location, costs, travel, lodging and staffing levels.
• Coordinate employee enrollment for approved training sessions.
• Collaborated with agencies to ensure continuous knowledge of operational capabilities.

• Company Overview: Division of Emergency Management: Department of Emergency Communications
• Manage a 10-member work team and up to 15 personnel at one time with additional staffing
• Manage the team members leave or vacation usage, training, sick leave, areas of improvement and positive recognition
• Oversaw Emergency Communications Center operations under varying conditions including high-priority situations.
• Assist employees during call taking and dispatching when questions or problems occur
• Assist employees and monitor the timely deployment of equipment and personnel and ensure the safety and welfare of field personnel
• Assist in making notifications to utility companies, county and state agencies as well as contacting cellular carriers to obtain cell phone GPS locations or ping locations when necessary
• Respond promptly to identify and contact appropriate stakeholders during equipment failures.
• Monitor current weather conditions and send watches and warnings to field personnel
• Activated County Early Warning Siren System during severe weather events.
• Responded to public inquiries about both favorable and unfavorable experiences.
• Ensured accuracy and timely completion of team employee evaluations.
• Addressed conflicts among co-workers to maintain job performance.

• Company Overview: Division of Emergency Management: Department of Emergency Communications
• Answer and process emergency and non-emergency calls for service
• Handle computer-aided dispatch for call entry, unit dispatch and field unit tracking.
• Dispatch duties executed for Fire, EMS, Police, Animal Control, County Parks and various county departments.
• Aided employees in call-taking and dispatching during problem occurrences.
• Coordinated with team members to oversee efficient deployment of resources while prioritizing field personnel safety.
• Assist in making notifications to utility companies, county and state agencies as well as contacting cellular carriers to obtain cell phone GPS locations or ping locations when necessary
• Effectively engaged with citizens, field personnel, and colleagues.
• Assist in training of new personnel and remedial training when required
• Oversaw shift operations during manager's absence.

• Company Overview: Division of Emergency Management: Department of Emergency Communications
• Answer and process emergency and non-emergency calls for service
• Managed CAD system for call entry, dispatching units and monitoring field activity.
• Coordinated dispatch operations for multiple county departments including emergency services and law enforcement.
• Professionally engage with citizens, field personnel and colleagues.

• Answer and process emergency and non-emergency calls for service
• Utilized CAD for call entry, unit dispatching, and field unit monitoring.
• Oversee primary dispatch activities for multiple county departments including Fire, EMS, and Police.
• Communicate effectively with citizens, field personnel and colleagues.