Barry (B.J.) Childs
Frisco City,AL
Summary
Capable and experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Skilled at working alone to investigate and fix problems.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Business Analyst
Windcreek Casino
11.2019 - Current
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Gained strong leadership skills by managing projects from start to finish.
- Resolved problems, improved operations and provided exceptional service.
IT Technician
Wind Creek Casino
02.2018 - 11.2019
- Currently Working with systems such as EMI, Invotech, CMP, SDS, STM, EBS, Microsoft office
- Manage Point Of Sale systems such as Micros, Infogenesis, Shift 4, and Universal Desktop
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions
- Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times
- Performed troubleshooting on networking and connectivity issues to restore connections and network access
- Responded to or escalated tickets based on severity and internal policies governing responses
- Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions
- Disassembled computer systems to troubleshoot and resolve hardware issues
- Removed malware and viruses from laptops and desktop systems using specialized software
- Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
AV Technician
Wind Creek Casino & Hotel
08.2017 - 02.2018
- Managed Castnet, Allin systems, Media Matrix, and Crestron
- Integrated professional audio/video systems and provided technical assistance to resolve issues
- Monitored and repaired range of equipment, including audio, video and video conferencing systems
- Installed Audio and Video systems and audio network.
Office Manager
Frisco Tire and Auto
11.2009 - 07.2017
- Managed Point Of Sale system
- Managed local print server
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
- Managed office inventory and placed new supply orders
- Planned for major business changes, including system conversions and office moves.
Education
Bachelor of Science - Business
Faulkner University
Montgomery, AL05-2023
High School Diploma - undefined
Monroe Academy
Monroeville, AL05.2003
Skills
- Application installations
- Debugging
- Troubleshooting and diagnostics
- Issue diagnosis and resolution
- System upgrades
- Computer configurations
- Hardware diagnostics
- Equipment repair
- Computer maintenance
- Hardware upgrades
Certification
A+ Certification
Timeline
IT Business Analyst
Windcreek Casino
11.2019 - Current
IT Technician
Wind Creek Casino
02.2018 - 11.2019
AV Technician
Wind Creek Casino & Hotel
08.2017 - 02.2018
Office Manager
Frisco Tire and Auto
11.2009 - 07.2017
High School Diploma - undefined
Monroe Academy
A+ Certification
Bachelor of Science - Business
Faulkner University
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