Barsha Everett
Denton
Summary
Information Technology professional with ten years of experience as a Business Analyst as well as SME on System and Business Development processes in the Healthcare, Human Resource, e-commerce, and e-ticketing industries. Experience working with various SDLC processes for various projects, including iterative and rapid application development in Scaled Agile framework environment (SAFe), Agile, and Waterfall environments. Experience with projects utilizing web-based, cloud-based, mobile, and desktop applications. Technical and diverse leadership experience in requirement-gathering and delivery processes positions. Comprehensive experience delivering requirements with popular programs (JIRA/ALM/Quality Center/TFS/ADO). Strong interpersonal skills and a proven ability to work effectively with peers, technical teams, and product management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sr. Technical Business Analyst
Team Health
Knoxville, Tennessee
04.2025 - Current
- Analyzed business requirements to improve system functionality and user experience.
- Collaborated with stakeholders to gather needs and define project scope effectively.
- Gather requirements for data conversion for the data team to transfer the application from the Lawson platform to Workday for healthcare professionals.
Sr. Business Analyst Consultant - SM
Kenvue (Part of Johnson and Johnson)
Skilman, NJ
03.2023 - 12.2024
- Working as an SME and business analyst consultant for the Global Salesforce Marketing Cloud team to build and implement mass automated marketing email campaigns for transitioning consumer business from JNJ to Kenvue
- Requirement and marketing campaign gathering for the marketing automation, platform migrations, systems integrations, and campaign management for Kenvue (part of Johnson and Johnson) consumer and HCP (Health Care Professional) brands
- Analyzed complex business processes, identifying improvement opportunities that boosted productivity
- Facilitated interviews and meetings with client staff and key stakeholders to gather requirements and foster alignment on project goals
- Facilitated daily stand-up, sprint planning sessions, and Retro meetings to enhance team communication and collaboration
Sr. Business Analyst - SM
Assistrx
Orlando, FL
09.2018 - 11.2021
- Gathered requirements from product owners, Clients, and In-house admin users for the enhancement of cloud-based Salesforce applications
- Performed all the ceremonies as a Scrum Master
- UAT testing for the API integration with Clients like Surescripts, Change Health, and Center X by using tools like SoapUI and Postman
- Business Analysis and Scrum Master in the product team for the implementation of 18 CRM instances and Electronic Prescriptions with real-time Prior Auth
- Met goals for quality, schedule, and cost-implemented projects in Salesforce
- Developed functional/technical design solution documents for enhancements to the current system
Business Analyst
Entertainment Benefits Group
Orlando, FL
05.2018 - 09.2018
- Gathered the daily functional requirements for the POS system
- Performed daily stand-up, backlog grooming, and retrospective ceremonies with the offshore team for the weekly sprint
- Recommended controls by identifying problems and writing improved procedures
- Assisted the Project Manager with the planning and monitoring of projects
IT Business Analyst
Home Care Connect
Orlando, FL
04.2018 - 05.2018
- Gathered and analyzed business requirements from home nursing agencies to enhance patient management systems
- Conducted gap analysis
Sr. Automation QA lead - BA
Assistrx
Orlando, FL
04.2016 - 03.2018
- Gathered backend requirements from businesses and performed UAT on the application for prescribing medication from doctors to pharmacies
- Led the offshore QA team on requirement clarification and manual and automation testing for API integration with clients like Allscripts, Surescript, and Center X
- Collected complete and accurate business requirements from clients and business partners to the technical team as a subject-matter expert
- Prepared technical documents for API testing and end-to-end UI testing for the client
- Trained the offshore team for the new API requirements applied in the application
- Created business requirement testing strategy and test strategy for both in-house and offshore teams
- Performed functional testing in the Demo environment for clients with Integrated API
Business System Analyst
Quality Software Services Inc
Columbia, MD
09.2014 - 03.2016
- Interacted closely with Business Users, administration, and management to gather business requirements and analyze functionalities to be incorporated into the system
- Analyzed business requirements and segregated them into Use Cases
- Provided support and training to end users as an SME (Subject-Matter Expert)
- Created workflow diagrams using MS Visio, Project, and PowerPoint
- Performed Web Services testing and validated XML request/response data using SOAPUI with JSON query
Marketing Data Analyst
Atlantic Gulf Realty
Orlando, FL
10.2013 - 08.2014
- Increased marketing ROI by 15% by developing a data-driven marketing plan using user experience insights
- Improved customer satisfaction by analyzing and acting on feedback from surveys
- Assisted to develop marketing strategies
Education
Bachelor's - Business Administration, Management Information System
Texas A&M University-Commerce
Commerce, TX12.2012
Skills
- Agile Framework
- API Integration Requirement
- API Testing
- Confluence/Jira
- SalesForce CRM
- Salesforce Marketing Cloud
- Microsoft Visio
- MY SQL
- Postman/Swagger
- Case Management
- Campaign management
- Salesforce expertise
- Technical documentation
- Data-driven decision making
- Business process analysis
- Requirement gathering - User stories
- User acceptance testing
- System integration
- Project coordination
- Stakeholder engagement
- Problem solving
- Effective communication
- Team collaboration
- Critical thinking
- Data warehousing
- Business process mapping
Certification
- CSM certification - Scrum Alliance
- SAP Certification - Texas A&M Commerce
Timeline
Sr. Technical Business Analyst
Team Health
04.2025 - Current
Sr. Business Analyst Consultant - SM
Kenvue (Part of Johnson and Johnson)
03.2023 - 12.2024
Sr. Business Analyst - SM
Assistrx
09.2018 - 11.2021
Business Analyst
Entertainment Benefits Group
05.2018 - 09.2018
IT Business Analyst
Home Care Connect
04.2018 - 05.2018
Sr. Automation QA lead - BA
Assistrx
04.2016 - 03.2018
Business System Analyst
Quality Software Services Inc
09.2014 - 03.2016
Marketing Data Analyst
Atlantic Gulf Realty
10.2013 - 08.2014
Bachelor's - Business Administration, Management Information System
Texas A&M University-Commerce