Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Bart Knudtson

North Liberty,Iowa

Summary

Seasoned Specialist with a robust background at Pearson Government Solutions, adept in Microsoft Office Suite and exceptional verbal communication. Excelled in roles requiring the management of confidential information and resolving complex customer issues, significantly enhancing customer experience and operational efficiency. Demonstrated expertise in both technical and interpersonal skills, driving improvements and fostering positive outcomes. Seasoned Customer Experience Specialist with a robust background in customer service and sales roles. Strengths include proficiency in customer relationship management systems, strong problem-solving skills, and the ability to handle high-stress situations. Successfully implemented strategies for improving customer satisfaction rates and enhancing overall customer experience in previous positions.

Overview

23
23
years of professional experience

Work History

Specialist/Tier 4

Pearson Government Solutions/Vangent Inc/General Dynamics
Coralville, IA
03.2004 - Current
  • FSIAC and DRG
  • Lead staff
  • Content expert advising on processes and resolution
  • Up-Training and supervisory support also conflict resolution on extreme situations
  • Tier 2 BCC representative responsible for claims, enrollment/disenrollment, complaints, assisting with supplemental and managed care insurances, and general knowledge questions
  • Daily and weekly learning of updates and changes to procedures and information
  • Responsible for confidentiality of private medical information

Customer Experience Specialist

Medirev
Coralville, IA
12.2018 - 09.2019
  • Assist and explain medical billing and insurance
  • Responsible for taking payments, managing accounts
  • Responsible for mailing billing and requested documents

Financial Aid Officer-Servicing

Thomas L. Cardella & Associates/Kaplan University
Coralville, IA
08.2008 - 08.2012
  • Assist students with FAFSA application and explanation of available funding to attend their on-line University
  • Clearing students to receive funding with the Department of Education and organizing students documents and file for batching
  • Assisting other departments and students with general knowledge and completion of students files, disbursals, and documents

Service Technician

Mediacom
Iowa City, IA
09.2001 - 02.2004
  • Repair and installation of cable and internet services in the Iowa City / Coralville area
  • Responsible for company furnished equipment including work van, modems, digital cable boxes, and repair tools
  • Involved a significant amount of face to face customer interaction and service

Education

Education

Briar Cliff University
Sioux City, IA

Skills

  • Microsoft Office Suite
  • Microsoft Windows
  • Mac OS X
  • Next Generation Desktop
  • Credit card payment processing
  • Direct sales
  • Verbal and written communication
  • Information gathering
  • Member account management

Volunteer Experience

Habitat for Humanity, 2006

Timeline

Customer Experience Specialist

Medirev
12.2018 - 09.2019

Financial Aid Officer-Servicing

Thomas L. Cardella & Associates/Kaplan University
08.2008 - 08.2012

Specialist/Tier 4

Pearson Government Solutions/Vangent Inc/General Dynamics
03.2004 - Current

Service Technician

Mediacom
09.2001 - 02.2004

Education

Briar Cliff University
Bart Knudtson