Seasoned Specialist with a robust background at Pearson Government Solutions, adept in Microsoft Office Suite and exceptional verbal communication. Excelled in roles requiring the management of confidential information and resolving complex customer issues, significantly enhancing customer experience and operational efficiency. Demonstrated expertise in both technical and interpersonal skills, driving improvements and fostering positive outcomes. Seasoned Customer Experience Specialist with a robust background in customer service and sales roles. Strengths include proficiency in customer relationship management systems, strong problem-solving skills, and the ability to handle high-stress situations. Successfully implemented strategies for improving customer satisfaction rates and enhancing overall customer experience in previous positions.
Habitat for Humanity, 2006