Te'Aire Gangley
Harvest,AL
Summary
Experienced in administrative support, thriving in fast-paced environments while interacting with clients, customers, and vendors daily. Adaptable and versatile, excelling in cross-functional work groups by collaborating with colleagues to identify effective solutions and provide valuable suggestions to enhance the customer experience. Proven track record of managing high volumes of work, adept at multitasking and prioritizing tasks for efficient operations. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist Tier 1
Apple
07.2022 - 06.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed rapport with customers, fostering long-term relationships and repeat business.
Banking Credit Card Customer Service
Bank of America
12.2021 - 10.2022
- Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
- Received inbound customer calls related to credit and accounts receivable.
- Identified opportunities for upselling or cross-selling additional products based on customer needs analysis during calls.
- Collaborated with other team members to streamline internal processes, enhancing overall efficiency within the department.
Billing Specialist
Synchrony Bank
01.2019 - 12.2021
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
Sales Associate/ I.T.
Spectrum
05.2017 - 01.2019
- Assisted customers with issues and concerns they were experiencing during the use of the product and/or service
- Documented all call-related information for auditing and reporting purposes
- Maintained and updated customers information as necessary
- Exceptional listening/comprehension skills
- Professional and courteous
- Customer oriented
- Upsells customers on new or enhanced services
Education
Diploma -
Maricopa High School
Maricopa, AZ05.2018
Skills
- Efficient and Detail-Oriented
- Technical Support
- Medical Insurance Rep
- Supervisory Experience
- Sales
- Email Support
- Salesforce
- Zendesk
- Understanding Customer Needs
- Creative Problem Solving
- Call Documentation
- Order and Refund Processing
- Data Entry
- CRM Software
- LiveChat Support
- Microsoft Office
- Billing
- Customer Service
- Good communication skills
- Customer Relations
- Call center experience
- Excellent written and oral communication
- Customer Relationship Management (CRM)
- Telephone Etiquette
- Complaint Handling
- Problem Resolution
- Customer Relationship Management
- Complaint resolution
- Price quotes
- Customer Retention
- Project Management
- Customer Order Management
- Account Management
- De-Escalation Techniques
- Process Optimization
- Conflict Mediation
- Problem-solving abilities
- Active Listening
- Professional telephone demeanor
- Follow-up skills
- Clerical Support
- Prioritization
- Microsoft Outlook
- Product and service solutions
- Building rapport
- Administrative Support
- Call Management
- Critical Thinking
- Documentation
- Office equipment proficiency
- Product Knowledge
- Conflict Resolution
- Live chat support
- Microsoft Office Suite
- Software CRM system proficiency
- Paperwork Processing
- Data Collection
- Call Center Operations
- Dispute Resolution
- Client Relations
- Brand representation
- Document Control
- Service Upselling
- Appointment Scheduling
- Customer Education
- Money handling abilities
- Quality Control
- Scheduling
- Proofreading
Timeline
Customer Service Specialist Tier 1
Apple
07.2022 - 06.2024
Banking Credit Card Customer Service
Bank of America
12.2021 - 10.2022
Billing Specialist
Synchrony Bank
01.2019 - 12.2021
Sales Associate/ I.T.
Spectrum
05.2017 - 01.2019
Diploma -
Maricopa High School