Basam Mugalli
Dearborn,MI
Summary
Manufacturing IT Operations professional with hands-on experience supporting enterprise IT systems in automotive plant environments, including 24/7 multi-shift operations. Proven ability to troubleshoot hardware, software, and network issues on the plant floor while partnering with industrial controls, quality, finance, and operations teams. Strong background in Windows/Linux systems, Active Directory, Cisco-based networks, and manufacturing execution support. Highly adaptable, safety-focused, and aligned with Factory of Tomorrow modernization initiatives.
Overview
6
6
years of professional experience
Work History
IT Administrator
Dakkota Integrated Systems LLC
07.2022 - 03.2025
- Facilitated IT solutions to optimize automotive manufacturing processes, ensuring seamless collaboration among production quality engineering and management teams.
- Managed support for Windows Server and Active Directory environments to maintain user access, group management, and adherence to security compliance standards.
- Diagnosed and resolved hardware, software, and network issues on plant floor to ensure continuous production operations.
- Supervised maintenance and optimization of manufacturing systems, HMIs, and IT infrastructure to enhance operational efficiency across multiple shifts.
- Orchestrated collaboration among corporate IT network server and vendor teams to ensure timely incident resolution.
- Supported implementation of technology solutions and system enhancements to drive operational efficiency and modernization initiatives.
- Created and sustained precise IT support documentation to facilitate knowledge sharing and improve service delivery.
Program Manager / Technical Support Lead
Strategic Consultants LLC
02.2019 - 03.2022
- Provided comprehensive on-site support, addressing technical and operational needs in OEM and Tier-1 automotive manufacturing facilities.
- Coordinated efforts between quality teams and management to effectively troubleshoot and mitigate production-related challenges.
- Supported containment, rework, process verification, and troubleshooting on the plant floor.
- Adapted work schedule to accommodate increased manufacturing demand during nights and weekends.
Education
Bachelor of Science - Computer Engineering
University of Michigan, Dearborn
Dearborn, MI12-2028
BBA - Information Systems Management
University of Michigan, Dearborn
Dearborn, MI12-2021
Skills
- Manufacturing Plant IT Operations
- Plant Floor IT Support (24/7 / Multi-Shift)
- Windows Server 2012 / Linux
- Active Directory / ADFS
- Cisco Routers & Switches (staging, troubleshooting, cabling)
- Distributed Network Infrastructure
- Dell PCs & Laptops HP Printers & Servers
- Office 365 / End-User Productivity Tools
- Manufacturing Execution Systems (MES)
- Technical Documentation & Knowledge Sharing
- Oracle SQL
Timeline
IT Administrator
Dakkota Integrated Systems LLC
07.2022 - 03.2025
Program Manager / Technical Support Lead
Strategic Consultants LLC
02.2019 - 03.2022
Bachelor of Science - Computer Engineering
University of Michigan, Dearborn
BBA - Information Systems Management
University of Michigan, Dearborn