Bashari Owens
Farmville,NC
Summary
Results-driven Remote Customer Service Professional with experience providing virtual support, case management assistance, and accurate documentation in fast-paced environments. Skilled in handling high-volume customer interactions via phone, email, and online systems while maintaining quality, productivity, and compliance standards. Strong problem-solving, active listening, and de-escalation abilities. Experienced working independently in a work-from-home environment with a reliable home office setup.
Experienced with troubleshooting complex technical issues to ensure smooth operations. Utilizes effective communication and problem-solving skills to resolve user concerns promptly. Knowledge of customer service principles and support tools, fostering positive user experiences.
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.
Overview
10
10
years of professional experience
Work History
Case Support Specialist
Complex Care Solutions
10.2025 - 02.2026
- Provided remote customer and case support for healthcare services in a high-volume environment.
- Documented customer interactions, case updates, and service outcomes in electronic systems.
- Engaged with clients, providers, and internal teams via phone and email to ensure timely resolution of issues.
- Ensured compliance with HIPAA and company privacy policies.
- Met productivity, quality assurance, and accuracy benchmarks while working independently.
- Navigated multiple systems simultaneously to retrieve information and complete tasks efficiently.
Maintenance Associate
Belk
Greenville, NC
09.2018 - 12.2018
- Supported a positive customer experience by maintaining safe and clean facilities.
- Responded quickly to service requests and operational needs.
Security Guard
Martin Edwards Security
Linden, NC
07.2016 - 04.2017
- Delivered customer service and assistance to visitors and staff.
- Handled conflict situations calmly and professionally using de-escalation techniques.
- Maintained detailed incident reports and documentation.
Education
Bachelor of Science - Criminal Justice
Wesleyan University
Rocky Mount, NC11-2026
Skills
- Customer Service
- Remote Support
- Call Center Operations
- Case Management Support
- Data Entry
- Documentation Accuracy
- HIPAA Compliance
- Customer Issue Resolution
- Conflict De-escalation
- Active Listening
- Quality Assurance
- Productivity Metrics
- Time Management
- Multitasking
- CRM Systems
- Microsoft Office
- Google Workspace
- Email Support
- Phone Support
- Technical Navigation
- Confidential Information Handling
- Performance Goals
- Customer Satisfaction (CSAT)
Technical & Remote Work Environment
- High-speed internet
- Quiet home office
- Headset and webcam ready
- Comfortable using multiple applications and web-based platforms
- Quick learner for new systems and procedures
Timeline
Case Support Specialist
Complex Care Solutions
10.2025 - 02.2026
Maintenance Associate
Belk
09.2018 - 12.2018
Security Guard
Martin Edwards Security
07.2016 - 04.2017
Bachelor of Science - Criminal Justice
Wesleyan University