Bashir Djuma
Chicago,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent customer support skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Support Specialist Internal Escalations
LYF
06.2017 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Education
Associate of Science - Business Communications
National Luis University
Chicago, IL07.2021
Skills
- Customer Response
- Live Chat Support
- Complaint Handling
Certification
- Sales Manager Certificate
Languages
English
Native or Bilingual
French
Professional Working
Swahili
Native or Bilingual
Timeline
Customer Support Specialist Internal Escalations
LYF
06.2017 - Current
Associate of Science - Business Communications
National Luis University
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