Basil Allen
Leon,WV
Summary
Dynamic Technical Sales Specialist with a proven track record at Napa, excelling in solution selling and relationship building. Expert in conducting impactful technical presentations and providing exceptional post-sales support, driving customer satisfaction and loyalty. Successfully enhanced market share through strategic promotional campaigns and in-depth competitor analysis.
Overview
16
16
years of professional experience
Work History
Technical Sales Specialist
Napa
Charleston, WV
06.2024 - Current
- Developed technical product knowledge to effectively address customer inquiries and provide informed recommendations.
- Collaborated with sales team to implement strategic promotional campaigns, enhancing customer engagement.
- Conducted product demonstrations to showcase features and benefits, driving interest and potential sales conversions.
- Provided post-sale support to clients, ensuring satisfaction and fostering long-term relationships.
- Developed a deep understanding of competitor offerings, enabling targeted marketing efforts that resulted in higher market share.
- Supported marketing efforts by attending trade shows and industry events as a knowledgeable representative of the company''s products.
- Educated customers on product features and benefits, tailoring explanations to their specific requirements with clear examples.
- Managed and worked with market directors to work with our ISO stores to partner with them and close sales and support their teams in the field.
Store Manager
AutoZone
Saint Albans, WV
01.2010 - 06.2024
- Oversaw daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and developed staff, fostering a collaborative team environment.
- Implemented inventory management strategies to reduce shrinkage and improve stock accuracy.
- Analyzed sales data to identify trends, enhancing product placement and promotional strategies.
- Conducted regular performance evaluations, setting goals to drive individual and team success.
- Managed budgeting processes, optimizing resource allocation for operational efficiency.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Led the Columbus Region in Commercial Sales Growth from 2019-2023. With YTD Growth each year of 13.5% annually.
Education
High School Diploma -
Poca High
Poca, WV06-2004
Skills
- Solution selling
- Cold calling
- Territory management
- Technical presentations
- Customer Service Oriented
- Relationship Building
- Prospecting new business
- Outside sales
- Post-sales support
Timeline
Technical Sales Specialist
Napa
06.2024 - Current
Store Manager
AutoZone
01.2010 - 06.2024
High School Diploma -
Poca High