Basil Saif

• Accommodate needs of hotels and transportation for Inflight and Flight Ops
• Work with all departments in the NOC during irregular operations to maintain a well-run operation
• Focusing on keeping a low cost attitude when purchasing rooms in the daily operation
• Investigating VCC Info with US bank with all hotel purchases.

• Leading Above the wing and Below the wing teams to a safe and successful operation
• Completing daily schedules for agents, abiding by IAM and TWU Guidelines
• Working with the NOC and downline stations during Irregular operations
• Identifying issues in the operation, and coming up with a solution with the team in the daily briefing
• Evaluation of performance for all agents in all departments
• Creating Bids for Ramp, CSA and Ops in a timely matter

Leadership development program, actively working in three rotations. Customer Service, Ramp and CS&S. Developing an in depth look of the entire airline operation with cross utilization. Developing relationships with all departments to reach a common goal. Implementing new ideas to the operation to further the further of the business.

• Manages and reviews work performance of Operation and Customer Service agents
• Working with downline stations and the NOC for possible operation disruptions.
• Station audits in Quick base are met daily.
• Daily Stats are met within the Baggage Service office.

• Manages and evaluates the performance of Ramp agents to ensure that their work performance, attendance, and appearance meet company standards
• Brake ride certified in Boeing aircrafts
• Partners with other departments to maintain station objectives.
• Working with downline stations and the NOC for possible operational issues.

• Manages and evaluates team members are in line with CSS metrics
• Providing great customer service to internal and external customers
• Actively working with other team leaders to maintain discipline leaders for team members