Stephanie McCune
Garland,TX
Overview
30
30
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
06.2008 - Current
- Help large volume of customers every day with positive attitude and focus on Customer satisfaction.
- Demonstrate high attention to detail, organization and management of multiple tasks simultaneously.
- Provide Customer assistance at ticket counter and gate areas by issuing tickets, checking baggage and clearing standby.
- Work in the Command Center to reroute Customers and their baggage.
- Help train new hires to become proficient Customer Service Agents.
- Cover Supervisory positions while they are in meetings or short staffed.
- Work within time restraints to achieve on-time operations.
- Research Customers records for history of transactions.
Customer Sales and Support
Southwest Airlines
03.1995 - 06.2008
- Answered phone calls from Customers to book travel and address concerns regarding their travel needs.
- Worked as a Customer Care Representative helping internal Customers with advanced calls.
- Worked as a SCOD
- Helped with the accommodation team to rebook displaced or rerouted Customers.
- Facilitated training of new hires and walked the sales floor answering their question when they started taking calls.
- Utilized databases to research Customer transactions and trace funds.
Sales Associate
Walmart
08.1993 - 04.1995
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
No Degree - Spanish
Dallas Community College
Little Rock, ARNo Degree - General Studies
University of Arkansas At Little Rock
Little Rock, ARHigh School Diploma -
Batesville High School
Batesville, ARSkills
- Customer Service
- Altea
- Customer Complaint Resolution
- Inbound Customer Service
- Reservation System
- NetTracer
Timeline
Customer Service Agent
Southwest Airlines
06.2008 - Current
Customer Sales and Support
Southwest Airlines
03.1995 - 06.2008
Sales Associate
Walmart
08.1993 - 04.1995
No Degree - Spanish
Dallas Community College
No Degree - General Studies
University of Arkansas At Little Rock
High School Diploma -
Batesville High School