Overview
Work History
Education
Skills
Timeline
Generic

Stephanie McCune

Garland,TX

Overview

30
30
years of professional experience

Work History

Customer Service Agent

Southwest Airlines
06.2008 - Current
  • Help large volume of customers every day with positive attitude and focus on Customer satisfaction.
  • Demonstrate high attention to detail, organization and management of multiple tasks simultaneously.
  • Provide Customer assistance at ticket counter and gate areas by issuing tickets, checking baggage and clearing standby.
  • Work in the Command Center to reroute Customers and their baggage.
  • Help train new hires to become proficient Customer Service Agents.
  • Cover Supervisory positions while they are in meetings or short staffed.
  • Work within time restraints to achieve on-time operations.
  • Research Customers records for history of transactions.

Customer Sales and Support

Southwest Airlines
03.1995 - 06.2008
  • Answered phone calls from Customers to book travel and address concerns regarding their travel needs.
  • Worked as a Customer Care Representative helping internal Customers with advanced calls.
  • Worked as a SCOD
  • Helped with the accommodation team to rebook displaced or rerouted Customers.
  • Facilitated training of new hires and walked the sales floor answering their question when they started taking calls.
  • Utilized databases to research Customer transactions and trace funds.

Sales Associate

Walmart
08.1993 - 04.1995
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

No Degree - Spanish

Dallas Community College
Little Rock, AR

No Degree - General Studies

University of Arkansas At Little Rock
Little Rock, AR

High School Diploma -

Batesville High School
Batesville, AR

Skills

  • Customer Service
  • Altea
  • Customer Complaint Resolution
  • Inbound Customer Service
  • Reservation System
  • NetTracer

Timeline

Customer Service Agent

Southwest Airlines
06.2008 - Current

Customer Sales and Support

Southwest Airlines
03.1995 - 06.2008

Sales Associate

Walmart
08.1993 - 04.1995

No Degree - Spanish

Dallas Community College

No Degree - General Studies

University of Arkansas At Little Rock

High School Diploma -

Batesville High School

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Stephanie McCune