Basil Tabanja
Orland Park,IL
Summary
Dynamic Product Manager with a background in engineering and technical program management, offering 10 years of experience in driving product development, managing cross-functional teams, and ensuring the successful delivery of high-quality solutions.
Coordinating complex programs and supervising teams to attain business goals. Directs employees, mitigates project risks, solves standard and non-standard problems and reports to senior management. Demonstrates leadership, influencing and negotiating skills. Performs analytical problem-solving to overcome obstacles.
Experienced Technical Program Manager with a proven track record in leading cross-functional teams and delivering complex projects within scope, time, and budget constraints.
Overview
9
9
years of professional experience
Work History
Project Lead
Apple
11.2021 - Current
- Led large projects from initiation to completion, utilizing Waterfall and
Agile methodologies to deliver products on time and within budget. - Analyzed market trends and customer feedback to identify
opportunities for product improvements and new feature
development. - Developed and refined product roadmaps based on market insights
and business objectives. - Established trusted advisor relationships with clients and partners to
gather requirements and feedback for product enhancements. - Identified opportunities for revenue growth through new product
offerings and features. - Planned, executed and promoted total of 18 projects in 2023.
Automation Engineer
TMS-Comtelco
03.2024 - 06.2024
- Proficient in installing billing systems to enhance customer billing revenue and operational efficiency.
- Skilled in developing system designs, overseeing installation,
configuration, and thorough testing of all system features. - Experienced in configuring databases, integrating with third-party
applications, and generating data using SQL queries. - Expertise in conducting training sessions and rigorous testing
procedures to ensure system functionality. - Capable of delivering detailed system overviews and comprehensive
system training for seamless implementation and user proficiency.
Technical Project Manager
TigerTMS
07.2017 - 10.2021
- Led large projects from initiation to completion, utilizing Waterfall and
Agile methodologies to deliver products on time and within budget. - Analyzed market trends and customer feedback to identify
opportunities for product improvements and new feature
development. - Developed and refined product roadmaps based on market insights
and business objectives. - Established trusted advisor relationships with clients and partners to
gather requirements and feedback for product enhancements. - Managed 49 project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
Technical Service Manager
Mitel
03.2015 - 06.2017
- Managed projects, collaborating closely with software developers, executives, vendors, and support teams to ensure seamless execution and alignment with organizational goals.
- Mentored junior technicians in advanced troubleshooting techniques, increasing their problem-solving abilities and empowering them to resolve issues more efficiently.
- Created detailed documentation outlining best practices for common technical issues faced by customers, simplifying future resolution efforts for both internal staff members and clients alike.
- Reduced downtime for clients by developing proactive maintenance strategies and implementing preventative measures.
- Managed team of technicians, ensuring timely resolution of service requests and maintaining high-quality standards in all work performed.
Education
Bachelor of Science - Information Technology
05.2005
Skills
- Product Ideation and Prioritization
- Product Specification Drafting
- Cross-functional Collaboration
- Internal Alignment Building
- Product Launch Management
- Stakeholder Engagement
- Market Analysis and Strategy Alignment
- Tools: Microsoft Projects, JIRA
Personal Information
Title: PRODUCT AND PROGRAM MANAGER
Timeline
Automation Engineer - TMS-Comtelco
03.2024 - 06.2024
Project Lead - Apple
11.2021 - Current
Technical Project Manager - TigerTMS
07.2017 - 10.2021
Technical Service Manager - Mitel
03.2015 - 06.2017
Philadelphia University - Bachelor of Science, Information Technology
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