Hi, I’m
Sunny Onuoha
Riverdale,GA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
years of professional experience
1
Certification
Work History
AmazonNewnan, GA
Project Lead
07.2021 - Current
Job overview
- Responded to advanced issues with professional and relationship-focused approach.
- Conducted onsite visits to external facilities to maintain standardization and compliance across operations.
- Communicated with management, line workers, engineering and customers to understand process improvement areas and collaborate for solutions.
- Trained staff members to implement and maintain approved and established process improvements in assigned functional areas.
- Supported special projects upon request from department manager.
- Advised and assisted specific staff members to support understanding of changes and implementation of streamlined processes.
- Employed statistical analysis to pinpoint production process gaps and collaborated with management to implement technological and practical improvements.
- Worked manufacturing shifts in various capacities to understand and experience process issues and potential improvements firsthand.
- Verified documents and analyzed data in response to queries regarding client applications.
- Developed and maintained process documentation providing enterprise-level analysis and operational insights.
- Drafted work orders, validation protocols and other technical documentation.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Cultivated interpersonal skills by building positive relationships with others.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Material In MotionFairburn, GA
Data/Project Coordinator
04.2020 - 05.2021
Job overview
- Responded to advanced issues with professional and relationship-focused approach.
- Conducted onsite visits to external facilities to maintain standardization and compliance across operations.
- Communicated with management, line workers, engineering and customers to understand process improvement areas and collaborate for solutions.
- Trained staff members to implement and maintain approved and established process improvements in assigned functional areas.
- Kept meticulous reports and documentation detailing daily processing activities, updated logs and submitted timely reports for supervisor review.
- Coached and trained production leads on general process concepts, lean manufacturing and how to identify potential improvements without assistance.
- Advised and assisted specific staff members to support understanding of changes and implementation of streamlined processes.
- Employed statistical analysis to pinpoint production process gaps and collaborated with management to implement technological and practical improvements.
- Advised on business operations and risk mitigation strategies.
- Worked manufacturing shifts in various capacities to understand and experience process issues and potential improvements firsthand.
- Verified documents and analyzed data in response to queries regarding client applications.
- Documented time- and cost-related solutions for production assembly problems.
- Reviewed pilot defects with technical and quality assurance to establish metrics for production.
- Mastered and applied lean manufacturing principles in researching and implementing new production methodologies.
- Assisted pilot production scale-up processes and coordination with batching operations.
- Prepared and filed financial statements such as balance sheets and income statements.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Photocopied, distributed and emailed documents to project managers.
- Kept corporate and client information confidential, adhering to data safety measures.
Education
Atlanta Metropolitan State CollegeAtlanta, GA
Associate of Science from Computer Science And Information Systems
12.2023
Citizen International CollegeAba Nigeria
High School Diploma
05.2020
Skills
- Pallet Jack Operation
- Material Handling
- Customer Service
- Business Development
- Sales Transactions
- Shipping and Receiving Understanding
- Database Management
- Inbound and Outbound Calling
- Call Documentation
- Account Management
- Route Management
- Multitasking and Prioritization
- Order and Refund Processing
- Quality Assurance Controls
- Remote Office Availability
- Senior Leadership Support
- Quality Control
- Product Organization
- Complex Product Knowledge
- Work Prioritization
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Affiliations
- Associate Strategic Manager
- Certified Scrum Master.
Certification
- Association for Project Management (APM)
- Institute of strategic managers
- Scrum master Certified
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Lead
Amazon
07.2021 - Current
Data/Project Coordinator
Material In Motion
04.2020 - 05.2021
Atlanta Metropolitan State College
Associate of Science from Computer Science And Information Systems
Citizen International College
High School Diploma
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