Basilio Lozada
Freeport,TX
Summary
I am a hardworking and passionate job seeker with strong communication skills and the ability to follow direction. I am fluent in english and spanish with experience in customer service.
Overview
15
15
years of professional experience
Work History
Security Officer
The Gallery
Stamford, CT
10.2025 - 12.2025
- Monitored premises to ensure safety and security of guests and staff.
- Conducted regular inspections of property to identify potential hazards or security breaches.
- Responded promptly to incidents, coordinating with law enforcement and emergency services as needed.
- Trained and mentored junior security personnel on protocols and best practices for incident management.
Delivery Driver
FedEx:Ground
Stratford, CT
03.2025 - 08.2025
- Operated delivery vehicles safely while adhering to traffic regulations and company policies.
- Managed route planning to optimize delivery efficiency and minimize delays.
- Conducted pre-trip inspections on vehicles to ensure safety and compliance standards were met.
- Maintained accurate records of deliveries, including signatures and package conditions.
Auto Mechanic
First Performance Mobil
Orange, CT
06.2023 - 03.2025
- Diagnosed and repaired vehicle systems including engines, brakes, and transmissions.
- Conducted routine maintenance services such as oil changes and tire rotations.
- Utilized diagnostic tools and software to identify mechanical issues effectively.
- Maintained accurate records of repairs and services performed on vehicles.
Assistant Manager
Splash Management Group LLC
472 Wheelers Farms Rd
02.2011 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Certificate - Medical Assisting
Porter And Chester Institute - Stratford
Stratford, CT04.2013
GED - General Studies
Springfield Technical Community College
Springfield, MA01.2001
No Degree - General Studies
Housatonic Community College
Bridgeport, CT08-2011
Skills
- Customer Relationship Management
- Business Planning
- Customer Relations
- Staff Management
- Catheter Change and Preparation
- Wound Care and Irrigation
- Restocking Lab Supplies
- Sterile Procedures and Techniques
- Assisting with Physical Exams
- Proper Sterilization Techniques
- Customer Service
- Simple Dressings
- Bookkeeping Support
- Vital Sign Monitoring
- General Housekeeping Abilities
- Stocking Supplies
- EKG Set Up and Monitoring
- Specimen Collection
- First Aid
- Using Scales
- Communicating with Patient Families
- Google Drive
- Staff Supervision
- Staff Training
- Schedule Oversight
- Team Motivation
- Operational Efficiency and Safety
- Hiring and Training
- Talent Recruitment and Development
- Training and Development
- Customer Service and Satisfaction
- Managing Multiple Priorities
- Product and Service Knowledge
- Microsoft Office Expertise
- Orientating and Training
- Closing Oversight
- Money Handling
- Shift Coverage
- General security
- Valid Driver's license
Languages
Spanish
Native or Bilingual
Timeline
Security Officer
The Gallery
10.2025 - 12.2025
Delivery Driver
FedEx:Ground
03.2025 - 08.2025
Auto Mechanic
First Performance Mobil
06.2023 - 03.2025
Assistant Manager
Splash Management Group LLC
02.2011 - 04.2023
GED - General Studies
Springfield Technical Community College
Certificate - Medical Assisting
Porter And Chester Institute - Stratford
No Degree - General Studies
Housatonic Community College