Bassem Soliman
WOODINVILLE
Summary
Dynamic delivery driver with a proven track record at Amazon, excelling in trip planning and client relationship management. Recognized for on-time deliveries and maintaining safety standards in congested areas. Skilled in GPS navigation and adept at resolving customer inquiries, ensuring a superior service experience.
Overview
1
1
year of professional experience
Work History
Delivery Driver
Amazon
03.2025 - Current
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Managed customer inquiries and complaints in polite and professional manner.
- Inspected load security and checked for damages.
Customer Service Representative
Jacksons Food Stores Corporate Office
02.2025 - Current
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained staff on operating procedures and company services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Trained new personnel regarding company operations, policies and services.
Order Picker
Resturant Depot
01.2025 - 02.2025
- Excellent communication skills, both verbal and written.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
Education
Bachelor of Science - Quality Control
Egypt
Alexandria Egypt07-2019
Skills
- Tractor-trailer driving
- Delivery logging
- Package scanning
- Commercial driving
- Trip planning
- GPS and route planning
- Complex Problem-solving
- Payment collection
- Physical stamina
- Valid Driver's license
- Client relationship management
Languages
Arabic
Native or Bilingual
Timeline
Delivery Driver
Amazon
03.2025 - Current
Customer Service Representative
Jacksons Food Stores Corporate Office
02.2025 - Current
Order Picker
Resturant Depot
01.2025 - 02.2025
Bachelor of Science - Quality Control
Egypt