Basya Storch
Lakewood,NJ
Summary
Seasoned Customer Service Manager with deep understanding of customer relations and service operations. Strong problem-solving, leadership, and communication skills honed through management roles in diverse business settings. Proven track record in developing effective strategies that improve customer satisfaction rates and foster loyalty. Succeeded in transforming customer service departments into efficient, success-driven teams contributing to company growth.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Culinary Depot
Lakewood / Monsey
11.2021 - Current
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Served as the point of contact between customers, internal teams, and vendors regarding escalated issues requiring special attention.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Resolved customer service complaints and delivered prompt resolution to customer satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Head Counslor
Camp sparkles
Passaic, New Jersey
07.2018 - 08.2022
- Created exciting daily activities for the camp.
- Calculated and recorded department expenses and revenue.
- Created a warm, loving environment for campers.
Education
Seminary
Keser Chaya
01-2021
Bais Yaakov Passaic
Passaic, New JerseySkills
- Team leader
- Strong work ethic
- Passionate
- Detail-oriented
- Excellent communication skills
- proficient computer skills
- Problem solver
References
- Esther Katz - (supervisor) 845 -642-9709
- Chan Aranovich - (co-worker) 973-905-3133
- Batsheva Schulman (personal reference) 551-215-0480
Timeline
Customer Service Manager
Culinary Depot
11.2021 - Current
Head Counslor
Camp sparkles
07.2018 - 08.2022
Seminary
Keser Chaya
Bais Yaakov Passaic
Similar Profiles
Tim SanduskyTim Sandusky
Carpenter at Culinary DepotCarpenter at Culinary Depot
Yuliia ShumskaYuliia Shumska
Sales Manager at Culinary DepotSales Manager at Culinary Depot
Diana KozhukhovaDiana Kozhukhova
Sales Representative/Pricing Analyst at Culinary DepotSales Representative/Pricing Analyst at Culinary Depot