Batavia M. Lee
Houston,Texas
Summary
Dynamic customer service professional with a proven track record at Concentrix, excelling in conflict management and insurance consultation. Adept at enhancing client satisfaction through effective issue resolution and comprehensive knowledge of medical billing. Committed to delivering exceptional support while leveraging strong communication skills to foster positive relationships.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Advisor II
Concentrix
Houston, TX
11.2023 - 06.2024
- Resolved routine inquiries regarding client workplace insurance products and services through inbound customer support.
- Counseled patients on financial liabilities and payment requirements for various appointments.
- Instructed patients on policies and necessary actions related to different procedures.
- Assisted customers with requests and provided answers to enhance satisfaction.
VA Care Coordinator
Veterans Affairs
Houston, TX
11.2020 - 04.2023
- Assessed staffing, equipment, and service needs using historical data and seasonal trends.
- Evaluated safety risks linked to living environments and daily activities.
- Coordinated scheduling and work activities for medical, nursing, and physical plant staff.
- Ensured compliance with state regulations governing healthcare service delivery.
CSR/Floor Supervisor
SYKES ENTERPRISES
Houston, Texas
11.2016 - 01.2019
- Managed WFH Inbound Call Center
- Navigation Assistance for Walmart.com and Ancestry.Com
- Customer Support Specialist
- Assisted Customers with Tracking for online orders
- Answered Questions pertaining to relevant accounts and Services
- Promoted to FS/Customer Service Supervisor handling inbound customer Support for escalated Complaints and of services
- Facilitated Resolution for customers
- Agent Support and transfer Support for T2 Agent engagements through escalation protocol
Customer Service-WFH
ARISE VIRTUAL NETWORK
Houston, Texas
11.2014 - 10.2016
- Managed WFH Inbound Call Center
- Navigation Assistance for Disney Resorts
- Customer Support for Apple
- Technical Support for Turbo Tax Software
- Roadside Assistance for Agero
VA Homemaker/Civil Service VA Medical Billing Intern/Permanent Hire
ST. AGNES HEALTHCAREe
Houston, Texas
06.2010 - 11.2015
- Performs basic healthcare functions.
- Dispense all meds.
- Assist with transportations to and from GRFWRUV visits.
- Interned as VA Biller learned & mastered all VA medical billing functions in situ w/ ICD 9 & 10 CPT Coding, DSM& CMS for Tri-Care including Medicaid & Medicare and Tricare including various accepted insurance companies for claims
- Hired as VA Medical Biller & Coder
Education
Medical Billing and Coding- Certificate -
Remington College
Houston, Texas04.2014
Associate of Science - Human Services
Angelina College
Lufkin, Texas05-2004
Skills
- OSHA certification
- VA caregiver certification
- National Technical Honor Society membership
- MS Office proficiency
- HIPAA compliance
Front and back office operations
- Accounts receivable management
- Medisoft software expertise
- CPT, ICD-9-CM, and ICD-10 coding
- Patient records management
- Insurance verification processes
- Typing speed of 45 WPM
- E-clinical software experience
- Conflict management strategies
- Communication skills
- Issue resolution techniques
- Customer service excellence
- Medical billing knowledge
- Payment processing expertise
- Insurance consultation and product knowledge
- Leadership and supervision
Accomplishments
- Natiomal Honor Society
- Presidents List
- Deans List
Certification
- FTC/FDCPA
- Medical Billing and Coding
- Level 1 Human Services Degree
References
References available upon request.
Timeline
Advisor II
Concentrix
11.2023 - 06.2024
VA Care Coordinator
Veterans Affairs
11.2020 - 04.2023
CSR/Floor Supervisor
SYKES ENTERPRISES
11.2016 - 01.2019
Customer Service-WFH
ARISE VIRTUAL NETWORK
11.2014 - 10.2016
VA Homemaker/Civil Service VA Medical Billing Intern/Permanent Hire
ST. AGNES HEALTHCAREe
06.2010 - 11.2015
Medical Billing and Coding- Certificate -
Remington College
Associate of Science - Human Services
Angelina College
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