Bathsheba Wright
New York
Summary
Dynamic customer service professional with extensive experience at Fairway Market, excelling in cash handling and conflict resolution. Proven track record of enhancing customer satisfaction through effective communication and product promotion. Adept at optimizing operations and fostering teamwork to achieve business goals. Committed to delivering exceptional service and driving company success.
Overview
9
9
years of professional experience
Work History
Team Member
Fairway Market
New York
01.2021 - Current
- Delivered high-quality customer service by operating checkout registers and processing payments accurately.
- Maintained clean, organized front-end environment to enhance customer experience.
- Assisted customers with product inquiries and promoted in-store specials.
- Resolved customer concerns in real-time to ensure satisfaction.
- Monitored operations and reviewed records and metrics to understand company performance.
- Audited company's legal documents to verify compliant policies and procedures.
- Determined consumer needs to provide products and services appealing to larger market.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Cashier
Duane Reade
New York
06.2018 - 08.2020
- Processed sales transactions accurately using various payment methods including cash, credit, and vouchers.
- Managed cash drawer balances and ensured compliance with store procedures at the beginning and end of each shift.
- Greeted and assisted customers with product locations, store policies, and general inquiries.
- Maintained a clean and efficient checkout area and supported loss prevention practices.
Customer Service Representative
ABRS Check Cashing
Brooklyn
02.2016 - 05.2018
- Handled check cashing services, money orders, and prepaid card transactions with accuracy and compliance.
- Educated customers on financial service offerings and assisted with product selection based on needs.
- Conducted end-of-day balancing of cash drawers and maintained detailed transaction logs.
- Verified customer identity and documents in accordance with company policies and procedures.
Education
Associate of Arts - Communications
Monroe College
Bronx, NY01-2012
GED -
Monroe College
Bronx, NY06-2010
Skills
- Customer service
- Cash handling
- Point of sale
- Inventory management
- Product promotion
- Conflict resolution
- Team collaboration
- Time management
- Effective communication
- Problem solving
- Teamwork and collaboration
References
References available upon request.
Timeline
Team Member
Fairway Market
01.2021 - Current
Cashier
Duane Reade
06.2018 - 08.2020
Customer Service Representative
ABRS Check Cashing
02.2016 - 05.2018
Associate of Arts - Communications
Monroe College
GED -
Monroe College
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