Batric Vukcevic
New York,NY
Summary
Dynamic Lead Bartender with Royal Caribbean International, skilled in mixology and exceptional customer service. Proven track record in training staff and enhancing bar efficiency, resulting in increased sales. Adept at shift scheduling and inventory management, ensuring a high-quality experience for guests while maintaining compliance with regulations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Bartender
Royal Caribbean International
Miami, FL
09.2015 - 11.2020
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Assisted management in developing promotional activities such as contests or giveaways.
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
- Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Demonstrated knowledge about wines, beers, spirits and cocktails by providing detailed descriptions upon request.
- Scheduled employee shifts based on business needs while ensuring adequate coverage during peak times.
- Trained new bartenders on proper pouring techniques, responsible alcohol service policies and legal requirements regarding alcohol sales and service.
- Resolved customer complaints promptly and professionally while adhering to company guidelines.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
Education
High School Diploma -
Sergije Stanic
Podgorica,ME06-2006
Skills
- Experienced Mixologist
- Customer service
- Bar equipment maintenance
- Menu memorization
- Strong multitasking
- Suggestive selling
- Employee training
- Staff supervision
- Shift scheduling
Certification
- ACCELERATING LEADERSHIP PERFORMANCE SERIES - ALPS1
- Leadership Self Awareness
- Power of Communication
- Coaching for Maximum Results
- Authentic Leadership
- Leading Others Through Change
- Delegating for Peak Performance
Timeline
Lead Bartender
Royal Caribbean International
09.2015 - 11.2020
High School Diploma -
Sergije Stanic
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