Batseba Tewelde
Auburn,WA
Summary
Warm, dependable front desk professional with experience in healthcare, finance, and educational settings. Skilled in greeting members and visitors with care, managing multi-line phones, and facilitating seamless appointments and check-ins. Experienced in using electronic systems to update records, track attendance, and process payments while maintaining accuracy and confidentiality. Committed to creating a supportive, welcoming environment while addressing member questions and concerns with empathy and professionalism.
Overview
3
3
years of professional experience
Work History
Program Assistant
University of Washington
Seattle, WA
06.2023 - Current
- Greeted and supported students and families warmly, creating a welcoming environment.
- Facilitated participant flow during events and activities, ensuring smooth check-ins and transitions.
- Answered questions and addressed concerns with empathy and professionalism.
- Coordinated event schedules and logistics, maintaining organized records and participant tracking.
- Assisted with maintaining clean, organized spaces to support program operations.
- Communicated effectively with participants, parents, and staff to facilitate seamless experiences.
Tax Receptionist
H&R Block
Auburn, WA
11.2024 - 04.2025
- Managed front desk operations, greeting clients and enhancing satisfaction during tax season.
- Processed payments accurately, maintaining precise financial records.
- Entered client data into electronic systems for secure record-keeping.
- Facilitated clear communication between clients and staff, ensuring smooth appointment flow.
- Handled multiple administrative tasks while maintaining a welcoming environment.
Receptionist
NOGAH Home Health
Seattle, WA
03.2022 - 10.2024
- Greeted members, visitors, and vendors warmly, enhancing trust and comfort in care.
- Answered phones and routed calls, facilitating communication between members and staff.
- Assisted with member flow, ensuring smooth check-ins, appointments, and transitions.
- Maintained confidentiality, adhering to HIPAA standards.
- Addressed member questions and concerns with empathy and professionalism.
Education
Bachelor Of Applied Arts And Science - Communication & Public Relations
University of Washington
Seattle, WA06.2027
Auburn Senior High School
Auburn, WA06.2022
Skills
Member Engagement
Customer Service
Appointment Scheduling
Electronic Medical Records (EMR)
Phone & Front Desk Operations
Payment Processing
Record Keeping
Workflow Management
Member Flow Coordination
Clean & Organized Environment Maintenance
Professional Communication
Empathetic Listening
Team Collaboration
Attention to Detail
Multitasking
Time Management
Problem-Solving
Conflict Resolution
Administrative Support
Operational Excellence
Windows Operating System
Microsoft Office Suite (Word, Excel, PowerPoint)
Microsoft Outlook (Email & Calendar Management)
Timeline
Tax Receptionist
H&R Block
11.2024 - 04.2025
Program Assistant
University of Washington
06.2023 - Current
Receptionist
NOGAH Home Health
03.2022 - 10.2024
Bachelor Of Applied Arts And Science - Communication & Public Relations
University of Washington
Auburn Senior High School