Bau Hernandez

• Coordinated daily site activities to support superintendent workflow and project sequencing.
• Monitored subcontractor progress to ensure alignment with plans, schedules, and quality standards.
• Reviewed construction documents to clarify scope, materials, and installation requirements.
• Supported safety compliance by tracking site conditions and reporting hazards promptly.
• Verified work quality against specifications during inspections and walkthroughs.
• Assisted with material coordination to keep crews supplied and reduce delays.
• Established strong relationships with vendors, negotiating favorable terms for materials and services while maintaining high-quality results.
• Increased client satisfaction by maintaining open communication channels and addressing concerns promptly.
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• Supervised service team workflow, assigning tasks and maintaining consistent apartment readiness standards.
• Coordinated make-ready schedules, accelerating unit turnovers and supporting occupancy goals.
• Inspected completed work for quality, safety, and compliance with community standards.
• Directed maintenance operations, prioritizing resident service requests and ensuring timely resolution.
• Trained technicians on preventive maintenance procedures, repair methods, and customer service expectations.
• Managed vendor coordination for specialized repairs, inspections, and capital project support.
• Resolved customer complaints in a professional and timely manner.
• Negotiated with vendors to secure best prices for parts and supplies.

• Trained customer service staff on escalation handling, response standards, and homeowner issue tracking.
• Coordinated schedule changes, trade partners, and field teams to complete customer service follow-ups promptly.
• Monitored warranty claims, service tickets, and repair documentation for accurate case resolution.
• Directed homeowner communications to resolve service requests and maintain satisfaction throughout warranty process.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.

• Operated heavy equipment for site preparation, excavation, and material movement.
• Inspected machinery daily to maintain safe, reliable operating condition.
• Coordinated with crew members to complete workflow and jobsite tasks efficiently.
• Loaded and unloaded materials, tools, and supplies for active work areas.
• Trained new laborers on jobsite routines, equipment handling, and safety expectations.
• Performed routine cleanup, debris removal, and site preparation to support workflow.
• Coordinated daily labor activities to keep projects moving smoothly and on schedule.

I have a also went to UEI to study the world of HVAC , also have a universal EPA . I have over 25 years of on site work experience. I will continue my career as a project manager / superintendant for many years to come.

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