I am an active member of my church I have been on several missions trips including: Philadelphia, PA, Milwaukee, WI, Maryville, TN, Lumberton, NC, several cities in Guatemala, and Mexico I enjoy spending time with my friends and family I always looks forward to attending and watching sporting events
Baylee Kokena
Shirley
Summary
Dedicated, caring soon to be medical professional with excellent patient care and communication skills. Proficient in providing compassionate, patient-centered care. Patient, quick learner that is able to work independently or as a member of a team.
Professional in coffee industry, bringing strong commitment to quality and customer satisfaction. Known for efficiently preparing and serving variety of coffee drinks, ensuring each cup meets high standards. Focused on teamwork and reliable in adapting to changing customer needs. Skills include latte art, cash handling, and customer engagement.
Offering strong foundation of empathy and commitment to patient care, eager to learn and grow in healthcare setting. Brings understanding of patient care guidelines and basic healthcare procedures, combined with skills in communication and teamwork. Ready to use and develop patient care and clinical assistance skills in any role.
Overview
5
5
years of professional experience
Work History
Patient Care Training
New Castle, IN
10.2021 - 05.2022
- Medical Terminology & Anatomy: An overview of the body’s major systems (cardiovascular, respiratory, etc.) and how to communicate using medical language.
- Healthcare Ethics & Law: Understanding patient rights, confidentiality, and HIPAA regulations.
- Infection Control: Proper handwashing, sterile techniques, and workplace safety.
- Activities of Daily Living (ADLs): Assisting patients with bathing, dressing, feeding, and mobility.
- Clinical Monitoring: Measuring and recording vital signs (blood pressure, heart rate, temperature).
- Comfort & Support: Repositioning bedridden patients, wound care basics, and nutritional oversight.
- Electrocardiography (EKG): How to attach electrodes and run a standard EKG test to monitor heart activity.
Tanning Consultant
Sun Tan City
Anderson, IN
02.2022 - Current
- I have gained great customer service skills as well as communications skills. I have also learned how to work with a team to reach a goal.
- Educated clients on tanning products and services to enhance customer satisfaction.
- Assisted in maintaining clean and organized tanning environments to ensure safety and compliance.
- Handled payment transactions accurately and efficiently during peak hours.
- Guided clients in selecting appropriate tanning options based on skin type and desired outcomes.
- Implemented promotional strategies to increase client engagement and product sales.
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
Optometric Technician
Kregg Koons, O.D.
Muncie, IN
05.2025 - 08.2025
- Assisted with patient intake, ensuring accurate data entry and efficient workflow.
- Conducted preliminary vision tests, including visual acuity and intraocular pressure assessments.
- Educated patients on contact lens use and care, enhancing customer satisfaction and adherence.
- Supported eye exams by preparing examination rooms and sterilizing instruments to maintain hygiene standards.
- Collaborated with optometrists to manage patient care plans, improving treatment outcomes.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
Private Nanny
Private Family Home
Yorktown, IN
06.2024 - 08.2025
- Developed engaging educational activities to promote cognitive and social development.
- Ensured safety and wellbeing of children through supervision and adherence to health guidelines.
- Organized daily schedules, incorporating playtime, learning, and rest periods effectively.
- Communicated regularly with parents to provide updates on children's progress and behavior.
Clinical Observation
Forest Ridge Medical Pavillion
New Castle, IN
10.2021 - 05.2022
- Shadow multiple athletic trainers at a sports rehabilitation facility and was a student intern for a high school athletic trainer. With that experience, I shadowed her at high school football games and high school wrestling meets.
- Completed 72 resident skills procedures.
Barista
Biggby Coffee
Pendleton, IN
01.2021 - 04.2021
- Prepared high-quality coffee beverages using espresso machines and brewing equipment.
- Provided exceptional customer service, ensuring satisfaction and fostering repeat business.
- Maintained cleanliness of workstations and adhered to food safety guidelines.
- Collaborated with team members to streamline workflow during peak hours.
- Handled cash register transactions accurately, promoting efficient payment processing.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Health Science Education Program - Health Sciences
New Castle Career Center
05-2022
Core 40 With Academic And Technical Honors Diploma -
Shenandoah High School
05-2022
Bachelor of Science - Exercise Science
Indiana University
IN12-2026
Skills
- Patient Care
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Exceptional customer service
- Sanitation
Interests
Timeline
Optometric Technician
Kregg Koons, O.D.
05.2025 - 08.2025
Private Nanny
Private Family Home
06.2024 - 08.2025
Tanning Consultant
Sun Tan City
02.2022 - Current
Patient Care Training
10.2021 - 05.2022
Clinical Observation
Forest Ridge Medical Pavillion
10.2021 - 05.2022
Barista
Biggby Coffee
01.2021 - 04.2021
Health Science Education Program - Health Sciences
New Castle Career Center
Core 40 With Academic And Technical Honors Diploma -
Shenandoah High School
Bachelor of Science - Exercise Science
Indiana University