Baylee Parrish
Copperas Cove,TX
Summary
Customer Experience Associate with a proven track record at Army Air Force Exchange Service, enhancing customer satisfaction through expert analysis and personalized service solutions. Skilled in CRM software and teamwork, I excel in optimizing experiences and driving continuous improvement, significantly boosting customer satisfaction ratings. I've a professional and strong understanding of technology, human interaction, and customer behavior. Proven ability to leverage insights to enhance user experience and drive engagement. Adept at utilizing analytical skills to inform strategic decisions and improve service delivery. Seeking to contribute expertise in a challenging role that values innovation and customer-centric solutions.
Overview
2
2
years of professional experience
Work History
Customer Experience Associate
Army Air Force Exchange Service
Killeen, TX
11.2024 - Current
- Identified opportunities to improve the customer experience through feedback analysis.
- Customized service solutions to meet individual customer needs, enhancing personalization.
- Ensured compliance with company policies regarding returns, exchanges, refunds.
- Created and maintained a positive work environment for customers and colleagues alike.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered incoming calls, emails, and chats in a timely manner.
- Assist customers with any and all inquiries.
- Operated cash register efficiently, handling transactions and maintaining accuracy.
- Stocked and fronted products to ensure shelves were organized and well-presented.
- Assisted customers with inquiries and product location, ensuring a positive shopping experience.
Guest Advisor
Game stop
Killeen, TX
10.2023 - 12.2025
- Assisted customers in locating products and provided tailored recommendations for consoles and PCs.
- Resolved product issues efficiently, ensuring customer satisfaction.
- Operated cash register, handling transactions accurately and swiftly.
- Processed merchandise orders using POS systems and other computer applications.
- Transmitted and received messages using telephones or telephone switchboards.
- Managed the opening and closing of the store on a daily basis.
- Determined guest needs and answered questions to foster positive experience.
- Maintained lobby and front desk areas to create visual excitement and guest interest.
- Placed orders for new stock items when needed.
- Kept records of room availability and guest accounts, manually or using computers.
- Established and maintained guest relationships to yield positive online reviews, favorable feedback and repeat business.
- Answered phone calls from customers regarding product availability and pricing information.
Education
High School Diploma -
Copperas Cove Highschool
Copperas Cove, TX05-2022
Skills
- CRM software
- Social media monitoring
- Client advocacy
- Policy improvement
- Trend monitoring
- Experience optimization
- Account updates
- Call center experience
- Software navigation
- Computer skills
- Data entry accuracy
- Problem-solving aptitude
- Technical proficiency
- Work prioritization
- Problem-solving abilities
- Teamwork and collaboration
- Continuous improvement
- Money handling
- Quality assurance controls
Law classes I've taken:
Throughout middle, and high-school, I took Law as a career path and selective study, as well as computer technologies.
I graduated with an understanding of civics and government, the last classes I took before graduation having been Correctional Services, teaching me along with other students how to be Correctional Officers, And Computer programming, Having learned code in JavaScript and Python.
I also took German as my language course, and I've an understanding in how to read, write and speak it as my secondary language.
Timeline
Customer Experience Associate
Army Air Force Exchange Service
11.2024 - Current
Guest Advisor
Game stop
10.2023 - 12.2025
High School Diploma -
Copperas Cove Highschool
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