Baylee Rice
Scottsboro,AL
Summary
Hi, I'm Baylee, a highly organized and respectful individual with 5 years of experience creating a positive first impression. I excel at managing front desk operations, handling incoming calls, and ensuring visitors feel welcomed and efficiently directed, always prioritizing excellent customer service.
Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Aid
Huntsville Hospital
Huntsville, AL
03.2020 - Current
- Assisted in feeding patients
- Assisted in bathing patients
- Assisted patients to the bathroom
- Assisted patients in changing clothes
- Discharge patient
- Transferred patients
- Assisted in hygiene patients
- Assessed ambulation of patients
- Monitored/checked patient’s vitals
- Constant care of patients needs
- Answered incoming calls
Secretary
Huntsville Hospital System
Huntsville, AL
03.2020 - 03.2025
- Managed scheduling and calendar coordination for multiple executives, ensuring optimal time management.
- Facilitated communication between departments, enhancing collaboration and workflow efficiency.
- Organized and maintained confidential patient records using electronic health record systems.
- Streamlined office procedures, improving administrative efficiency and reducing processing times.
- Trained new administrative staff on office protocols and software applications, promoting consistency in operations.
- Developed filing systems that enhanced information retrieval speed and compliance with regulatory standards.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Maintained accurate patient records using electronic health record (EHR) systems, enhancing data accessibility and safety.
- Supervised support staff, providing training and guidance to enhance team performance and service quality.
Caregiver
Elderly Care, Home Health Care
Scottsboro, AL
06.2020 - 12.2020
- Assisting elderly patient with dementia
- Prepared meals for patients
- Shopped for patient
- Maintained housekeeping for patients
- Maintain companionship, and general supervision of patient
- Transported patient to and from activities, medical appointments, and errands
- Noticed changes in individual's health and reported them to family members.
Education
Certification -
Calhoun Community College
04.2024
High School Diploma -
Scottsboro High School
Scottsboro, AL05.2019
Skills
- Proficient in venipuncture
- Excellent bedside manner
- Detail oriented
- Compassionate
- Team player
- Committed
- Quick learner
- Punctual
- Reliable
- Empathetic
- Compassionate caregiving
- Basic patient care
- Customer service
- Verbal and written communication
- Appointment scheduling
- File management
- Sales support
- Multi-line phone systems
- Supply ordering
- Inventory purchasing
- Organization
Certification
- Certified Phlebotomy Technician
- CPR certified
Timeline
Caregiver
Elderly Care, Home Health Care
06.2020 - 12.2020
Secretary
Huntsville Hospital System
03.2020 - 03.2025
Patient Care Aid
Huntsville Hospital
03.2020 - Current
Certification -
Calhoun Community College
High School Diploma -
Scottsboro High School