Baylee Ridley
Muskogee,OK
Summary
Customer service professional with nearly 10 years of experience. Known for problem-solving skills and a high level of empathy, making it easy to build strong customer relationships. Detail-oriented and a committed team player.
Overview
7
7
years of professional experience
Work History
Accounting Technician
Department Of Veterans Affairs
Muskogee, OK
05.2023 - 11.2025
- Efficiently manages IFCAP for precise payments, ensuring accurate fund allocation.
- Collaborates with Compensated Work Therapy for timely payroll processing.
- Monitors and aligns financial obligations with the Business Office for balanced funding.
- Prepares and distributes weekly invoice reports, facilitating timely financial actions.
- Inputs veteran vendor data into AVIS, streamlining veteran enrollment in Direct Express.
Laundry Worker
Department Of Veterans Affairs
Muskogee, OK
05.2021 - 05.2023
- Efficiently organized and sorted laundry items, ensuring accurate order and timely processing.
- Verified and matched garment identification symbols, maintaining quality and reducing errors.
- Operated marking machines to stamp laundry tickets, streamlining workflow and enhancing accuracy.
- Checked and reconciled item counts against tickets, identifying discrepancies for corrective action.
- Collaborated with team to improve sorting procedures, contributing to a more efficient operation.
Assistant Manager
Rue21
Muskogee
08.2019 - 03.2021
- Led daily store operations and staff scheduling to maintain consistent service levels and reduce shift gaps.
- Trained and coached sales associates, improving customer conversion and floor productivity.
- Managed inventory control and visual merchandising to minimize stock discrepancies and support sales targets.
- Resolved customer escalations and implemented process fixes that delivered measurable improvements in satisfaction.
Leadership Intern
Cherokee Nation
Tahlequah, Oklahoma
05.2019 - 08.2019
- Selected to participate in a competitive youth internship and leadership development program.
- Gained hands-on experience in workplace professionalism, communication, and teamwork.
- Completed leadership training workshops focused on community involvement, responsibility, and goal setting.
- Assisted with assigned projects and learned workplace readiness skills, including time management and problem solving.
Education
Bachelor of Science - Psychology
Oklahoma State University
Stillwater, OK, US01.2027
Associate of Arts - Psychology
Connors State College
Muskogee, OK, US01.2023
High School Diploma - undefined
Warner High School
Warner, OK, US01.2019
Skills
- Time Management
- Problem-Solving
- Attention to Detail
- Written & Verbal Communication
- Customer Service
- Team Leadership
- Empathy
- Integrity
Timeline
Accounting Technician
Department Of Veterans Affairs
05.2023 - 11.2025
Laundry Worker
Department Of Veterans Affairs
05.2021 - 05.2023
Assistant Manager
Rue21
08.2019 - 03.2021
Leadership Intern
Cherokee Nation
05.2019 - 08.2019
Bachelor of Science - Psychology
Oklahoma State University
Associate of Arts - Psychology
Connors State College
High School Diploma - undefined
Warner High School