Baylee Schopp
Colorado Springs,CO
Summary
Skilled in overseeing daily branch operations, ensuring compliance with company and industry regulations. Background includes managing operational procedures, streamlining processes for efficiency and developing high-performing teams. Strengths lie in problem-solving, relationship building, leadership and strategic planning. Significant impact in previous roles through improved operational effectiveness and increased customer satisfaction. History of keeping operations efficient and compliant. Proficient in safety, security, and confidentiality procedures. Hardworking operations leader with an ethical and diligent approach.
Overview
10
10
years of professional experience
Work History
Branch Operations Manager
Chase Bank
Colorado Springs, CO
01.2019 - Current
- Monitored customer accounts for suspicious activities and transactions based on established guidelines.
- Performed due diligence investigations to verify customers' identity, background, and source of funds.
- Identified potential issues related to AML and KYC compliance in accordance with applicable laws and regulations.
- Analyzed internal control reports to ensure compliance with regulations.
- Monitored customer accounts to identify suspicious activity and fraud prevention.
- Responded promptly to customer inquiries and complaints regarding banking services.
- Maintained current knowledge of banking regulations, industry standards and best practices.
- Provided training sessions for staff members on topics related to banking regulations and industry best practices.
Assistant Customer Service Manager
Albertsons
Colorado Springs, CO
08.2014 - 01.2019
- Assisted customers with inquiries, complaints and feedback.
- Monitored customer service performance against established standards.
- Identified training needs to improve customer service quality.
- Implemented processes to ensure accurate and efficient order fulfillment.
- Trained new employees on company policies, procedures and practices related to customer service roles.
- Reviewed and updated existing policies, procedures and guidelines governing the provision of services to customers.
Education
Bachelor of Arts - History
University of Colorado At Colorado Springs
Colorado Springs, CO05-2022
Skills
- Compliance Reporting
- Federal Regulations
- Expert in risk management
- Operational Reports
- Excels in team leadership
- Employee Development
Timeline
Branch Operations Manager
Chase Bank
01.2019 - Current
Assistant Customer Service Manager
Albertsons
08.2014 - 01.2019
Bachelor of Arts - History
University of Colorado At Colorado Springs
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