Michelle Carrozzi
Key Bank
Cape Coral,FL
34
years of professional experience
Detail-oriented Branch Operations Manager specializing in compliance reporting and operational excellence. Known for developing training programs that elevate staff performance and for cultivating strong client relationships that boost loyalty and revenue.
Work History
Branch Operations Manager
34 Years 1 Month- Streamlined daily operations, enhancing branch efficiency and customer satisfaction.
- Managed team performance, providing coaching and support to improve service delivery.
- Implemented process improvements, reducing operational costs while maintaining service quality.
- Developed training programs for staff, fostering skill development and knowledge retention.
- Collaborated with cross-functional teams to ensure compliance with regulatory standards.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Performed monthly compliance checks.
Education
High School Diploma
Skills
Strategic planning
Opening and closing procedures
Staff supervision
Compliance reporting
Sales management
Federal regulations
Cash shipment management
Opening and closing processes
Location auditing
Cash shipment oversight
Customer relationships
Branch operations management
Excellent work ethic
Customer service
Team player
Attention to detail
Excellent time management skills
Decision-making
Friendly
Cash handling
Approachable
Goals and performance
Verbal/written communication
Cash handling expertise
Banking
Coaching and mentoring
Client relationship management
Training and development
Staff training
Performance reviews
Operational reports
Shift scheduling
Loans
Sales expertise
Process improvement
Upselling and cross selling
Risk mitigation
Regulatory compliance
Security and safety protocols
Investment guidance
Reporting
Reliable
Timeline
Branch Operations Manager
Key Bank
12.1985 - 01.2020Read More
Greece Arcadia High School
High School Diploma
Read More