Baylee Williams
Scottsdale,AZ
Summary
Dedicated student success professional with 5+ years of experience coaching diverse learners through academic transitions. Proven ability to build trust, guide students through enrollment processes, and connect them with resources. Adept at fostering persistence and engagement through personalized support.
Overview
11
11
years of professional experience
Work history
INTERNATIONAL ADMISSIONS COORDINATOR, SENIOR
Northern Arizona University
Flagstaff, Arizona
2023.03 - 2025.07
- Processed application documents and advised prospective international students for the F-1 and J-1 visa programs on academic pathways
- Evaluated transcripts and posted transfer credits into relevant student data basis
- Created a high volume of I-20 immigration documents as a Designated School Official with the U.S. Department of Homeland Security
- Reviewed and approved English proficiency scores and proof of financial documents from various countries
- Communicated effectively with students from the beginning to end of admissions process both via email and phone
- Supervised and trained a team of international student staff within the department providing guidance and correction when needed
LOAN PROCESSOR
Wells Fargo
2020.08 - 2022.10
- Timely and effective communication with customers, internal team members, and third-party vendors
- Regularly received top net promoter scores from post-closing customer surveys on effective processes and communication
CAMPUS COORDINATOR
Amerigo Education
San Diego, California
2019.07 - 2020.07
- Acted in loco parentis and was responsible for all aspects of the residential welfare of international students from Spain, China, Kazakhstan, Vietnam, Brazil, Korea, and Japan
- Supported services inclusive of communication with faculty/staff at Amerigo and the partner school about students' academic progress and attendance of relevant school or parent meetings
- Developed strong relationships with the residential students, grounded in compassion and mutual respect
ENGLISH LANGUAGE ASSISTANT
France National Department of Education
Saint Joseph, Martinique
2018.09 - 2019.05
- Educated 240 students ranging from preschool to primary level in English grammar, conversational speaking, and American traditions/culture
INTERNATIONAL STUDENT SUCCESS COACH
Northern Arizona University
Flagstaff
2015.01 - 2017.12
- Assisted in the orientation and instruction of first-year international and academic probation students while advising in all aspects of student life: study abroad, research, course selection, campus resources, etc.
- Used motivational interviewing techniques to help 50+ probationary students identify academic obstacles and create actionable success plans, resulting in a 15% retention increase.
ENGLISH TEACHER
GIVE Volunteers
Zanzibar
2015.06 - 2015.06
- Volunteered with an American non-profit organization (GIVE Volunteers) alongside the local community to aid in the construction of a primary school as well as teach
English to the local community of women and children
Education
Master of Science - Comparative Social Policy and Welfare Research
Johannes Kepler University
Linz, Austria 2023.10 -
Bachelor of Arts - International Affairs, Modern Languages
Northern Arizona University
2014.08 - 2018.05
Bachelor of Arts - French Language
Université de Caen
Caen, France 2016.08 - 2017.06
Skills
- Data systems knowledge
- Faculty collaboration
- Motivational Interviewing
- Academic Advising
- Student Persistence Strategies
- Enrollment Process Navigation
- Selected and served as Minister of Happiness for the Center of International Education
- Designated School Official
- Cross-cultural communication
Languages
English
Native
French
Advanced
Timeline
Master of Science - Comparative Social Policy and Welfare Research
Johannes Kepler University
2023.10 -
INTERNATIONAL ADMISSIONS COORDINATOR, SENIOR
Northern Arizona University
2023.03 - 2025.07
LOAN PROCESSOR
Wells Fargo
2020.08 - 2022.10
CAMPUS COORDINATOR
Amerigo Education
2019.07 - 2020.07
ENGLISH LANGUAGE ASSISTANT
France National Department of Education
2018.09 - 2019.05
Bachelor of Arts - French Language
Université de Caen
2016.08 - 2017.06
ENGLISH TEACHER
GIVE Volunteers
2015.06 - 2015.06
INTERNATIONAL STUDENT SUCCESS COACH
Northern Arizona University
2015.01 - 2017.12
Bachelor of Arts - International Affairs, Modern Languages
Northern Arizona University
2014.08 - 2018.05