Bayleigh Wheeler
Celebration
Summary
Professional sales support and operations specialist experienced in order entry management, scheduling coordination, warranty and credit processing, and builder account communication. Skilled in supporting outside sales teams, maintaining organized account tracking systems, and ensuring accurate project coordination across multiple customer accounts. Recognized for improving workflow organization, resolving customer issues efficiently, and maintaining strong communication with builders, sales representatives, and internal teams.
Overview
5
5
years of professional experience
Work History
Production Sales Support Representative
Ferguson Enterprises
01.2025 - Current
- Manage order entry and processing for builder accounts while ensuring accuracy and timely fulfillment
- Coordinate scheduling and delivery timelines for multiple active construction projects
- Process credit requests and warranty claims while working with internal teams to resolve account issues
- Communicate directly with builders and customers through phone and email to provide order updates and resolve concerns
- Support outside sales representatives by maintaining organized account information and project tracking
- Audited and reorganized previously disorganized builder accounts and implemented structured tracking systems for improved efficiency
- Developed detailed Excel tracking spreadsheets to monitor order status, builder accounts, and delivery timelines
- Identify workflow inefficiencies and implement process improvements that enhance internal organization and communication
- Maintain ongoing communication with builders, customers, and internal departments to ensure accurate project coordination and customer satisfaction
Licensed Esthetician & Skincare Consultant
01.2021 - 01.2025
- Performed professional skincare treatments including facials, chemical peels, dermaplaning, microneedling, and LED therapy
- Conducted in-depth client consultations and recommended personalized skincare regimens
- Educated clients on treatment protocols, ingredients, and long-term skin health
- Built long-term client relationships through consultative product recommendations and skincare education
- Sold professional skincare products and treatment packages through consultative sales techniques
- Maintained strong client retention through personalized care and customer service
Education
Business Coursework -
College of Charleston
2019
Psychology Coursework -
Clemson University
2018
General Studies Coursework -
Trident Technical College
High School Diploma -
Hanahan High School
2015
Skills
- Sales Operations Support
- Account Coordination
- Order Entry Management
- Project Scheduling & Coordination
- Builder & Client Communication
- Customer Service
- Excel Tracking Systems & Workflow Organization
Timeline
Production Sales Support Representative
Ferguson Enterprises
01.2025 - Current
Licensed Esthetician & Skincare Consultant
01.2021 - 01.2025
Business Coursework -
College of Charleston
Psychology Coursework -
Clemson University
General Studies Coursework -
Trident Technical College
High School Diploma -
Hanahan High School