Baylie Crain
Eliot
Summary
Personable customer service leader skilled in fostering relationships and enhancing shopping experiences. Demonstrates a strong work ethic and adaptability, consistently maintaining high service standards under pressure. Committed to team development and effective resolution of customer concerns, ensuring a positive impact on overall operations.
Overview
10
10
years of professional experience
Work History
Customer Service Leader
Hannaford Supermarket
York
09.2024 - Current
- Led customer service team in providing exceptional support at grocery store.
- Trained new employees on customer service best practices and store policies.
- Resolved customer complaints effectively to enhance shopping experience.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
- Escalated issues to correct individuals when typical procedures did not achieve resolution.
- Consulted with customers regarding needs and addressed concerns.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
- Maintained positive relationships with customers by responding promptly to inquiries and requests for assistance.
Bookkeeper
Hannaford Supermarket
York
09.2024 - Current
- Maintained accurate financial records for daily transactions and store operations.
- Processed vendor invoices and managed payment schedules efficiently.
- Reconciled bank statements with store financial reports regularly.
- Assisted in payroll processing for store employees and management teams.
- Ensured compliance with company policies and financial regulations consistently.
- Processed accounts payable and receivable transactions.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
Barista
Erly Rush
Muskogee
03.2023 - 05.2024
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Created complex, hand-crafted beverages based upon customer preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
Server
Firebirds Wood Fired Grill
Muskogee
12.2022 - 03.2023
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Shift Leader
Smoothie King
Midwest City
10.2021 - 12.2022
- Supervised employees to achieve high productivity and customer service standards.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Delegated tasks to employees and monitored activities and task completion.
- Coached team members to enhance productivity and promote workplace safety.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Managed daily workflow and scheduled staff to ensure optimal coverage.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Educated customers about offerings, promotions and pricing to boost sales.
- Upheld company standards and compliance requirements for operations.
Bar Server
Mcnamara's Pub & Eatery
DuPont
10.2019 - 09.2022
- Cleaned establishment, printed sales reports, counted cash drawers and took inventory to prepare bar for next shift.
- Performed general cashiering duties and collected on tabs.
- Provided bar services for numerous public and private events.
- Managed intoxicated guests and followed alcohol awareness procedures.
- Greeted customers, answered questions and recommended specials to increase profits.
- Served drinks and prepared specialty beverages.
- Prepared and served cold, hot and bar beverages to guests.
- Checked on dining area to identify immediate needs and reset tables between guests.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Stocked service areas with supplies during slow periods.
- Presented menus and answered questions regarding items.
- Explained menu items, describing ingredients and cooking methods upon request.
Cashier Team Lead
Creek Nation Casino Muscogee
Muskogee
01.2016 - 08.2017
- Processed payments promptly for customers to exceed productivity standards.
- Trained new cashiers and customer service team members to enhance onboarding efficiency.
- Oversaw cashiers to assess strengths and weaknesses in customer service and payment processing.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Answered customer questions and provided store information.
- Collaborated with management to develop employee improvement strategies that fostered exceptional staff performance.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Education
High School Diploma -
Grace Christian
Muskogee, OK05-2015
Skills
- Customer Service
- Customer Engagement
- Relationship management
- Account management
- Sales Support
- Transaction Management
- Order Fulfillment
- Payment Processing
- Cash Management
- Inventory Control
- Inventory Management
- Visual Merchandising
- Promotional Campaigns
- Product Presentation
- Process Improvement
- Point of Sale Management
- Effective Troubleshooting
- Communication skills
- Detail-Oriented
- Organizational skills
- Team Collaboration
- Team Player
- Active Listener
- Relationship Building
- Customer Experience
- Office Coordination
- Payment Systems
- Inventory Receiving
Timeline
Customer Service Leader
Hannaford Supermarket
09.2024 - Current
Bookkeeper
Hannaford Supermarket
09.2024 - Current
Barista
Erly Rush
03.2023 - 05.2024
Server
Firebirds Wood Fired Grill
12.2022 - 03.2023
Shift Leader
Smoothie King
10.2021 - 12.2022
Bar Server
Mcnamara's Pub & Eatery
10.2019 - 09.2022
Cashier Team Lead
Creek Nation Casino Muscogee
01.2016 - 08.2017
High School Diploma -
Grace Christian