Peter Tsekouras
Bellmore,NY
Summary
Operations and Customer Service Manager with extensive experience exceeding 15 years in retail, logistics, and distribution. Proven track record in team management, workflow streamlining, and customer experience enhancement. Skilled in compliance with safety standards, workforce training, and process optimization. Recognized for achieving cost reductions and boosting efficiency while maintaining high service levels.
Overview
2026
2026
years of professional experience
Work History
Customer Service Leader
Dicks Sporting Goods Distribution Center
Assistant Manager
Rite-Aid Pharmacy
08.2008 - 08.2025
- Supported management in scheduling and coordinating staff assignments to optimize efficiency.
- Learned and applied company policies to maintain compliance and improve service delivery.
- Contributed to team meetings by sharing insights on process improvements and customer feedback.
- Assisted in daily operational tasks, ensuring smooth workflow and team collaboration.
Customer Service Manager
Lowe’s Home Improvement
02.2022 - 12.2022
- Introduced ticketing system, reducing response times by 40%.
- Reduced customer complaints by implementing proactive service strategies.
- Collaborated with management to improve service policies and training.
- Developed familiarity with inventory management systems to track supplies and assist with ordering.
Education
Bachelor of Science - Business Management
SUNY Old Westbury
Old Westbury, NY04.2012
Skills
- Customer satisfaction strategies
- Financial transactions
- Customer engagement
- Leadership skills
- Training and development
- Solution-oriented thinking
- Customer service
Languages
Greek
Full Professional
Timeline
Customer Service Manager
Lowe’s Home Improvement
02.2022 - 12.2022
Assistant Manager
Rite-Aid Pharmacy
08.2008 - 08.2025
Customer Service Leader
Dicks Sporting Goods Distribution Center
Bachelor of Science - Business Management
SUNY Old Westbury
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