Antonio Register
Daytona Beach,FL
Summary
Customer service manager with over four years of experience in conflict resolution and staff training. Demonstrated success in leading teams and implementing strategies that ensure compliance and enhance customer experiences. Proven track record of improving service quality and operational efficiency.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
Steak N Shake
Daytona Beach, Florida
08.2021 - 01.2026
- Managed customer inquiries and resolved complaints effectively and efficiently.
- Trained new staff on customer service protocols and best practices.
- Ensured compliance with health and safety regulations during operations.
- Oversaw daily operations to enhance customer satisfaction and service quality.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Implemented feedback systems to improve overall service performance.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Developed and implemented strategies for providing excellent customer service experience.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Led team engagement to assist cross-functional departments and achieve goals.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Machine Operator
Metra Electronics Corp.
Daytona Beach, Florida
03.2017 - 05.2018
- Operated machinery for electronic assembly and production processes.
- Monitored equipment performance and reported issues to supervisors to ensure operational continuity.
- Collaborated with team members to meet daily production goals efficiently.
- Conducted routine inspections of machines to maintain optimal functionality and prevent downtime.
- Adjust machine settings to complete tasks accurately.
- Load raw materials into machines according to specified measurements.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Followed safety protocols to minimize risks during operations.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Observe machine operations to detect any problems or defects in the finished product.
- Carry out regular safety checks on machinery prior to operation.
Education
GED -
Mainland High School
Daytona Beach, FL04-2017
Skills
- Customer service
- Customer service training
- Customer satisfaction strategies
- Complaint handling
- Customer engagement
- Client relations
- Client retention strategies
- Team management
- Team leadership
- Team collaboration
- Conflict resolution
- Cross-functional collaboration
- Operational oversight
- Workflow management
- Process optimization
- Process improvement
- Performance metrics
- Quality control
- Safety compliance
- Workplace safety
- Cash handling
- Equipment operation
- Loader operation
- Basic math
- Power and hand tools
- Time management
- Problem solving
- Attention to detail
- Strong work ethic
- Effective communication skills
- Persuasive
- Relationship building
- Service quality improvement
- Market research
- Teamwork
- Customer satisfaction strategies
- Client retention strategies
- Teamwork
- Attention to detail
Timeline
Customer Service Manager
Steak N Shake
08.2021 - 01.2026
Machine Operator
Metra Electronics Corp.
03.2017 - 05.2018
GED -
Mainland High School