Baylie Orozco
Salem,WI
Summary
Knowledgeable customer service professional with extensive experience in the retail industry. Solid team player with a positive demeanor and proven skills in building rapport with clients and specializing in quality, speed, and process optimization. Motivated to maintain customer satisfaction and contribute to company success, as well as manage multiple priorities with an organizational focus. Willing to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Walgreens
11.2023 - Current
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Contributed to the enhancement of sales strategies by upselling relevant products or services during customer interactions.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Counter Cashier
Antioch Pizza Shop
10.2022 - 07.2023
- Increased customer satisfaction by providing efficient and accurate transactions at the counter.
- Enhanced store profitability with upselling techniques and promotional item recommendations.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Delivered excellent customer service, addressing inquiries and resolving complaints promptly.
- Collaborated with team members to maintain sufficient inventory levels at the counter area.
- Handled high volumes of customers during peak hours, maintaining composure under pressure.
- Expedited order processing by efficiently utilizing POS system for quick transaction completion.
Education
Westosha Central High School
Salem, WI06.2024
Skills
- Team Collaboration
- Clerical Support
- Regulatory Compliance
- Customer Support
- Product Knowledge
- Refunds and exchanges
- Stock replenishment
- Problem Resolution
Timeline
Customer Service Associate
Walgreens
11.2023 - Current
Counter Cashier
Antioch Pizza Shop
10.2022 - 07.2023
Westosha Central High School
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