Summary
Overview
Work History
Education
Skills
Timeline
Generic

Baylin Cooney

Winder,GA

Summary

Reliable, positive, and outgoing customer service specialist. Five years of experience in a customer service background have allowed me to build the skill set to excel in this industry while being a dynamic asset. Utilizing my excellent communication skills along with attributes such as a friendly, calm, and confident personality, are all characteristics that contribute to providing a superb customer service experience.

Overview

7
7
years of professional experience

Work History

Package Handler

Amazon
Jefferson, GA
09.2023 - Current
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Organized packages according to type, size, destination, and other specifications.

Preschool Teacher

Planet Kids Academy
Madisonville, La
11.2022 - 02.2023
  • Organized activities to teach children foundational learning skills such as letters and numbers.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.

Professional Cleaning Specialist

Brittany's Cleaning Services
Mandeville, LA
02.2022 - 11.2022
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Worked alongside other team members to complete jobs for military personnel and families

Cashier

Speedway Gas Station
Jefferson, Ga
08.2021 - 02.2022
  • Completed daily duties using multi-tasking skills to obtain the optimal goal of efficiency and an excellent customer experience
  • Upsold additional products and services to customers, increasing revenue.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Greeted customers entering store and responded promptly to customer needs.
  • Performed cash, card and check transactions to complete customer purchases.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Cashier Team Lead

Quikstop Markets
Hammond, La
02.2018 - 08.2021
  • Alleviated customer service needs with policy-appropriate, problem solving solutions.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Complied with policies and procedures by encouraging positive and effective work environment.

Education

GED -

Hiset
Online
04.2020

Skills

  • Speak, read, and write fluent English
  • Team player/independent worker
  • Leadership
  • Excellent Customer Service
  • Critical Thinking
  • Compassionate Communication
  • Efficient multi-tasking
  • Conflict Resolution Techniques
  • CPR Certified
  • Money handling
  • Sales expertise

Timeline

Package Handler

Amazon
09.2023 - Current

Preschool Teacher

Planet Kids Academy
11.2022 - 02.2023

Professional Cleaning Specialist

Brittany's Cleaning Services
02.2022 - 11.2022

Cashier

Speedway Gas Station
08.2021 - 02.2022

Cashier Team Lead

Quikstop Markets
02.2018 - 08.2021

GED -

Hiset

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Baylin Cooney