Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success.
Overview
7
7
years of professional experience
Work History
Store Manager
Green Valley Grocery
02.2024 - Current
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Completed point of sale opening and closing procedures.
Assistant Manager
Green Valley Grocery
03.2023 - 02.2024
Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
Helped oversee the daily operations of the store, managing staff and inventory.
Resolved customer complaints and handled refunds and returns to promote satisfaction.
Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
Coached and mentored new employees on company policies and procedures.
Assisted with new employee training and conducted performance reviews to track overall progress.
Tracked store inventories and replenished products according to demand.
Communicated with clients to address questions, concerns, and needs and provide quality customer service.
Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
Oversaw daily financial transactions and managed cash flow to support profitability.
Interviewed potential job candidates and made hiring recommendations to general manager.
Handled employee discipline and termination according to company policies.
Conducted regular performance evaluations with staff members to ensure goals were being met efficiently.
Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools.
Organized weekly team meetings to discuss progress on projects, review new policies, and motivate employees to reach their goals.
Performed administrative duties such as processing payroll information or managing employee benefits programs.
Created weekly schedules based on predicted staffing needs, budgets and employee requests.
Team Leader
Green Valley Grocery
10.2022 - 03.2023
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Warehouse Worker
Flavors Favors and More
03.2021 - 10.2022
Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping.
Packed orders in accordance with customer specifications.
Sorted and placed materials or items on racks and shelves according to organizational standards.
Operated manual pallet jack to move products throughout warehouse.
Assisted other departments when needed to complete tasks in a timely fashion.
Organized warehouse space by rearranging items, storing materials, and marking locations.
Assembled and disassembled pallets of merchandise for storage.
Maintained facility equipment and materials in neat, clean, and orderly fashion.
Utilized barcode scanning technology to track product movement throughout the warehouse.
Operated manual or electric powered lift truck and forklift safely to move, locate, relocate, stack, load, unload, pick and count merchandise.
Ensured compliance with safety regulations while operating material handling equipment such as pallet jacks and hand trucks.
Routed products by scanning packages, reading labels and charts, verifying numbers and sorting packages correctly.
Monitored incoming and outgoing shipments for accuracy.
Provided excellent customer service by quickly responding to inquiries and resolving issues promptly.
Kept appropriate records and reports to guarantee accuracy of inventory.
Utilized computer to record data regarding received and counted stock items.
Assistant Manager
Shell Petroleum
07.2018 - 02.2021
Helped oversee the daily operations of the store, managing staff and inventory.
Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
Established clear communication channels between staff members to ensure smooth workflow throughout the store.
Led and directed team members on effective methods, operations and procedures.
Created weekly schedules based on predicted staffing needs, budgets and employee requests.
Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
Facilitated month-end closing processes, invoicing and journal entries.
Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
Assisted with new employee training and conducted performance reviews to track overall progress.
Coordinated employee schedules according to staff availability and processed time-off requests.
Maintained accurate records of sales transactions using point-of-sale systems.
Assisted with recruiting efforts by interviewing prospective candidates for open positions.