Catherine Pape
CARY,North Carolina
Summary
Pragmatic Mail Carrier offering 17.5 years of delivery to commercial and residential customers. Reliable and considerate to resolve address discrepancies and increase accuracy. Strong management of heavy packages and delivery in inclement weather conditions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
City Carrier
USPS
Raleigh, NC
01.2001 - 06.2021
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Distributed mail on foot to residences and businesses, delivering to approximately 922 customers per shift.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
- Planned and cased mail in sequence of delivery for designated route.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
CSA
FedEx
Durham, NC
10.2001 - 01.2004
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Managed over 50 customers calls per day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat business and improved sales by 25%.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Demonstrated safe practices and procedures in store by adhering to company standards
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions
Express Courier
Federal Express
Raleigh, NC
06.1996 - 10.2001
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Answered customer inquiries regarding shipments and provided updates on package arrival.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Drove safely at all times to avoid accidents and harm.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
- Built and maintained professional relationships with customers, which boosted business by 25%.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Proved successful working within tight deadlines and fast-paced atmosphere
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Identified issues, analyzed information and provided solutions to problems
- Worked with Retail customers to understand needs and provide excellent service
- Maintained energy and enthusiasm in fast-paced environment
- Used coordination and planning skills to achieve results according to schedule
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Demonstrated respect, friendliness and willingness to help wherever needed
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Developed and maintained courteous and effective working relationships
- Delivered Packages and Documents to customer locations within specific timeframes
Education
Business Administration
Durham Technical Community College
Durham, NCBusiness Administration
Nassau Community College
Garden City, NYWard Clerk-Medical Receptionist
Daytona Beach Comunity College
Daytona Beach, FL03.1978
High School Diploma -
Uniondale High School
Uniondale, NY06.1975
Skills
- Superb customer service skills
- Detailed
- Defensive driving
- Postage procedures knowledge
Diamond painting, sewing, jewelry making
I find Diamond Painting relaxing. There are so many beautiful canvases to create and meet everyone's tastes and interests. Everything you need is included with the kit.
I have enjoyed sewing for most of my life. I've created many beautiful custom outfits, costumes, and accessories for myself and my family.
Thanks to Bedazzled and Miss Ami I quickly mastered, " the Twisted Wire Technique". She helped me to visualize and create six pairs of Purple and Navy Blue earrings for my FedEx uniform. I became known as, "The Earring Lady".
Timeline
CSA
FedEx
10.2001 - 01.2004
City Carrier
USPS
01.2001 - 06.2021
Express Courier
Federal Express
06.1996 - 10.2001
Business Administration
Durham Technical Community College
Business Administration
Nassau Community College
Ward Clerk-Medical Receptionist
Daytona Beach Comunity College
High School Diploma -
Uniondale High School