Shaikera C. Fleming
Residential Manager
Bronx,NY
Summary
Caring Housing Specialist with 7 years of experience. Detail-oriented worker with knowledge of rental applications and regulations. Adept at thoroughly educating and supporting clients throughout relocation processes. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Residential Housing Specialist
Urban Resource Institute
New York, NY
12.2020 - 01.2022
- Responsibilities
- Assessing clients' eligibility and determining their housing and service needs
- Assisting clients with the search for available properties and negotiating terms on behalf of clients
- Collaborating with government agencies, community organizations, and property owners
- Ensuring clients understand their rights and responsibilities as tenants
- Investigating and resolving client and landlord issues
- Providing clients with information and referring them to additional support programs or services
- Preparing and maintaining daily logs, records, activity documentation, and reports
- Understanding and adhering to program rules and restrictions
- Assisting with the closure of cases.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
Residential Housing Manager
Adapt Community Network
New York, NY
12.2016 - 08.2019
- Provide intake, screening, assessments, shelter/transitional housing placement and ongoing monitoring for homeless single adults and/or homeless families
- Provide participant intake, screening, assessments, placement and ongoing goal setting and monitoring for households in rental subsidy program and eviction prevention program
- Assist customers to establish more stable housing by helping them develop problem solving and goal setting skills
- Assist customers in determining their needs in all areas, including, but not limited to employment, education and financial needs
- Provide information and referral and assistance to drop-in and telephone customers
- Maintain accurate and up to date customer records and case notes
- Develop and maintain good relations with customers and other community resource providers
- Assist with identification of and facilitation of shelter/transitional housing maintenance needs including arranging the cleaning of the units as needed
- Facilitate harmonious and appropriate community or group living situations as necessary
Education
High School Diploma - Engineering
Ralph R. McKee Vocational High School
Staten Island, NY 09.2009 - 06.2012
Associates Degree - Criminal Justice
Borough of Manhattan Community College
New York, NY 01.2018 - Current
Skills
Affordable housing
Case management
Tenant rights
Referrals and networking
Social services
Negotiation
Temporary housing
Family applications
Good Telephone Etiquette
First Aid/CPR
Organization and Time Management
Attention to Detail
Teamwork and Collaboration
MS Office
Google Workspace
Timeline
Residential Housing Specialist
Urban Resource Institute
12.2020 - 01.2022
Associates Degree - Criminal Justice
Borough of Manhattan Community College
01.2018 - Current
Residential Housing Manager
Adapt Community Network
12.2016 - 08.2019
High School Diploma - Engineering
Ralph R. McKee Vocational High School
09.2009 - 06.2012