Cynthia Martin
Broadview,IL
Summary
Mental Health professional with skill leading situation-specific counseling sessions. Expertise in working with children and adults in crisis. Expert in EMDR, hypnotherapy and PTSD treatment options.
Overview
27
27
years of professional experience
1
1
Certificate
Work History
Mental Health Specialist
Loretto Hospital
11.2021 - Current
- The Mental Health Specialist provides age specific basic physical care and addresses spiritual and psychosocial needs of patients including cultural values, religious belief and barriers to learning intervention through the implementation of appropriate therapeutic approaches under the direct supervision of a registered nurse
- Promotes a therapeutic environment and participates in the total program according to the philosophy, goals and function of the hospital and the Department of Behavioral Health
- Maintains treatment activities of the department in compliance with standards of practice, department and hospital policies and procedures, and regulatory standards: JCAHO, IDPH, and the Illinois Mental Health Code
- The Mental Health Specialist primary responsibilities includes the provision of a safe and therapeutic milieu, facilitate groups, crisis intervention and activity of daily living.
Home Health Care Aide
Help at Home
06.2016 - Current
- Working with the elderly making sure clients are living and maintaining everyday life, doctor appointments and light housework
- Assisting patients with personal care, monitoring patient and taking patient vital signs and heart rate as needed
- Strong desire to help people and improve their daily lives
- Compassionate and sensitive to patients' needs and concerns.
Lead Operations Representative
Bank of America
08.2001 - 10.2015
- The Lead Operations Representative is responsible for managing the processing of USD lockbox captures processing, image capture and handling of deposits
- Fifo workflow management from incoming mail receipt through out going mail developed and implemented team standards and procedures that support departmental standards and procedures
- Developed and recommended tactical and strategic plans for processing operations and improvements
- Managed the daily activities for a lockbox processing environment to the success of the business distributed all work evenly across the site for accurate delivery of the Fifo process.
Operations Processor II
American Express
06.1997 - 09.2002
- Manually extracted payments from envelopes, separating and sorting checks and invoices in order to prepare deposit in accordance with client specifications
- Accurately imputed payment amounts read from the legal line of the checks into unique PC software applications
- Physically re-associated check copies with invoices and envelops by matching and stapling the check copy, invoice and envelope together in accordance with customer requirements
- Sorted completed batches in outgoing mail are to be returned to the client.
Education
Bachelor's of Arts - Sociology and Women Gender Studies
Northeastern Illinois University
Chicago, IL07.2021
Associate in Applied Science -
Wright College
Chicago, IL05.2018
Skills
- Mac/ Pc (10 years)
- Microsoft Powerpoint
- Microsoft Access
- Microsoft Outlook
- Microsoft Excel
- Succession planning
- Workforce management
- Leadership
Certification
CPR certified, 08/01/17
Timeline
Mental Health Specialist
Loretto Hospital
11.2021 - Current
Home Health Care Aide
Help at Home
06.2016 - Current
Lead Operations Representative
Bank of America
08.2001 - 10.2015
Operations Processor II
American Express
06.1997 - 09.2002
Bachelor's of Arts - Sociology and Women Gender Studies
Northeastern Illinois University
Associate in Applied Science -
Wright College
Additional Information
Extensive Mac and PC computer skills, 9,500 ksph, 95%, 60
Personal Information
Title: Lead Operations Representative
Additional Information
Extensive Mac and PC computer skills, 9,500 ksph, 95%, 60
Personal Information
Title: Lead Operations Representative
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