Summary
Overview
Work History
Education
Skills
Certification
Technical Skills
Timeline
Generic

Inspire Shell

San Diego,USA

Summary

Resourceful IT support professional skilled in troubleshooting Windows systems, managing user accounts in Active Directory, and resolving hardware and software issues efficiently. Adept at providing clear guidance to non-technical users, managing service desk tickets, and collaborating with teams to maintain smooth operations. Passionate about delivering exceptional technical support while ensuring compliance with IT policies and best practices.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Mental Health Specialist

Home of Guiding Hand
04.2016 - 06.2025
  • Conducted assessments and provided individualized support: Evaluated students' mental health needs, developing personalized support plans that fostered resilience and effective coping strategies.
  • Developed and implemented over 30 intervention programs: Designed and executed programs addressing social-emotional learning and mental wellness, contributing to a healthier school community.
  • Facilitated workshops and training sessions: Led professional development for staff and parents on recognizing mental health issues, equipping them with the skills to provide effective support.
  • Advocated for student mental health: Collaborated with administration to implement policies and programs that prioritize students' mental well-being and support services.
  • Engaged in community outreach: Partnered with local mental health organizations to provide resources and support for students and families in need.

Science & English Teacher

International School
03.2022 - 04.2025

Developed and implemented engaging lesson plans: Created innovative lesson plans that met curriculum standards and fostered a student-centered learning environment, ensuring active participation and critical thinking.

  • Fostered a supportive classroom environment: Cultivated an inclusive classroom atmosphere that encouraged respect and collaboration among students, enhancing peer relationships and social skills.
  • Provided mentorship and guidance to over 200 students : Offered individualized support to students, assisting with academic challenges and personal development, fostering strong student-teacher relationships.

Human Resources

Talent acquisition Inc.
01.2010 - 02.2016
  • Managed recruitment processes: Oversaw over 300 recruitments from job postings to interviews, ensuring the attraction of top educational talent aligned with the school's values and goals.
  • Developed and implemented training programs: Created and executed staff training initiatives focused on professional development, compliance, and improving educational practices.
  • Implemented policies promoting diversity and inclusion: Developed and promoted initiatives that support diversity, equity, and inclusion within the school community.

Education

Bachelors of Science - Global Health

University of California San Diego
California
01.2020

Associate of Arts - Psychology

University of California San Diego
California
01.2018

Associate of Arts - Behavioral Science

San Diego City College
California
01.2018

Skills

  • Technical support & troubleshooting
  • Hardware diagnostics & troubleshooting
  • Network diagnostics & configuration
  • Windows 10 / operating systems
  • Linux administration (basics)
  • Software & application installation
  • Account management / user guidance

Certification

ISC2 Certified in Cybersecurity

TEFL

Technical Skills

  • Operating Systems: Windows 10 administration, Linux basics and commands
  • Networking & IT Support: Active Directory (users, groups, permissions), basic networking troubleshooting (IP, DNS, DHCP), helpdesk ticketing workflow
  • Security Basics: Endpoint security, basic firewall concepts, VPN usage, log monitoring
  • Tools & Software: Command-line tools, remote access tools, basic IT documentation

Timeline

Science & English Teacher

International School
03.2022 - 04.2025

Mental Health Specialist

Home of Guiding Hand
04.2016 - 06.2025

Human Resources

Talent acquisition Inc.
01.2010 - 02.2016

Associate of Arts - Psychology

University of California San Diego

Associate of Arts - Behavioral Science

San Diego City College

Bachelors of Science - Global Health

University of California San Diego