
Resourceful IT support professional skilled in troubleshooting Windows systems, managing user accounts in Active Directory, and resolving hardware and software issues efficiently. Adept at providing clear guidance to non-technical users, managing service desk tickets, and collaborating with teams to maintain smooth operations. Passionate about delivering exceptional technical support while ensuring compliance with IT policies and best practices.
Developed and implemented engaging lesson plans: Created innovative lesson plans that met curriculum standards and fostered a student-centered learning environment, ensuring active participation and critical thinking.
ISC2 Certified in Cybersecurity
TEFL