Shannon Murray
Lake City,FL
Summary
Achieved effective management of healthcare administration processes, leading to improved scheduling and coordination of medical records. Increased efficiency in insurance verification while enhancing customer service experience. Delivered professional communication and maintained confidentiality in fast-paced environments, leveraging expertise in electronic medical records systems like athenahealth.
Overview
12
12
years of professional experience
Work History
Mental Health Clerk
Suwannee Correctional Institution
01.2023 - Current
- Managed confidential inmate mental health records and provider documentation.
- Scheduled mental health appointments and coordinated inmate call-outs.
- Maintained census reports, provider schedules, and tracking systems.
- Processed records requests and handled high-volume administrative communication.
- Supported daily office operations with professionalism and accuracy.
Scheduling Coordinator
Doctors Memorial Hospital
Perry, FL
01.2021 - 01.2023
- Verified insurance benefits, copays, deductibles, and coinsurance.
- Scheduled MRIs, CT scans, ultrasounds, X-rays, and specialty procedures.
- Coordinated referrals and prior authorizations.
- Assisted patients with scheduling logistics and insurance navigation.
- Maintained accurate patient scheduling documentation.
Front Desk Receptionist / Medical Assistant
Cardiology & Internal Medicine
01.2016 - 01.2021
- Managed provider schedules and patient appointments.
- Handled patient intake, records management, faxing, and scanning.
- Verified insurance information and maintained office communications.
- Recorded patient vitals and histories.
- Prepared patients for physician evaluations and documented clinical information.
AT&T Technical Support Representative
Sykes Enterprises
01.2014 - 01.2016
- Provided technical support for AT&T customers.
- Troubleshot connectivity, phone, and account-related issues.
- Guided customers through technical solutions and account assistance.
- Documented customer interactions and service resolutions.
- Delivered high-quality customer service in a fast-paced environment.
Education
Medical Billing And Coding
Penn Foster College
Scottsdale, AZSkills
Administrative Support & Office Operations
Scheduling & Calendar Management
Electronic Medical Records (EMR)
Athenahealth & Healthcare Systems
Insurance Verification & Prior Authorizations
HIPAA Compliance & Confidentiality
Customer Service & Patient Communication
Data Entry & Documentation
Technical Support & Troubleshooting
Professional Written & Verbal Communication
Multi-tasking & Time Management
Accomplishments
🏆 Accomplishments
- Earned a Diploma in Medical Billing and Coding from Penn Foster College.
- Successfully completed comprehensive training in medical billing, coding, insurance claims processing, healthcare documentation, and reimbursement procedures.
- Developed knowledge of medical terminology, ICD coding systems, insurance verification, claims submission, and healthcare administrative processes.
Timeline
Mental Health Clerk
Suwannee Correctional Institution
01.2023 - Current
Scheduling Coordinator
Doctors Memorial Hospital
01.2021 - 01.2023
Front Desk Receptionist / Medical Assistant
Cardiology & Internal Medicine
01.2016 - 01.2021
AT&T Technical Support Representative
Sykes Enterprises
01.2014 - 01.2016
Medical Billing And Coding
Penn Foster College