Paola Perez
Miami,FL
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements, and operational procedures. Practiced problem-solver with a friendly and caring mentality, excellent communication skills, expertise in inventory management, customer service, inner-office operations, great people skills, organized file management, and a deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs.
Overview
6
6
years of professional experience
Work History
Mental Health Clerk
Centurion Health - 402 S.F.R.C
Doral, Florida
04.2023 - Current
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Determined purpose of visit and direct to appropriate staff.
- Communicated with patients with compassion and keeping medical information private.
- Completing work schedules, managed calendars and arranged appointments.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Transmit medical records and other correspondence by mail, e-mail, or fax.
- Direct calls to appropriate medical or administrative staff.
- Deliver high-quality customer service through deep commitment to knowledge and performance.
- Aided in the completion of administrative tasks utilizing word processing tools, suitable software programs, electronic mail communications, and operation of common office equipment.
- Created spreadsheets in Microsoft Excel for the purpose of record-keeping and reporting.
- Identified and effectively resolved issues using emotional intelligence and diplomatic communication.
Executive Assistant to the Chief Executive Officer
Inacon LLC
Miami, FL
06.2021 - 02.2023
- Developed administrative processes to achieve organizational objectives and improve office efficiency by organizing and enhancing office processes.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials delivers ensuring work flow.
- Provided secretarial and office management support while building cooperative working relationships with clients and owner representatives.
- Responded effectively to sensitive inquiries or complaints by analyzing the inquire and offering a solution in a calm and respectful manner.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff using MS Outlook and MS Teams.
- Prepared and prioritized calendars and correspondence.
- Answered phone calls and emails to provide information, resulting in effective business correspondence flow communication.
- Greeted visitors or callers to handle questions or direct to appropriate staff making them feel comfortable with any work inquires.
- Routed agreements, contracts and invoices through appropriate signature process using DocuSign or AIA forms.
- Managed daily invoices, reports and proposals.
Property Manager
Host&Co / Airbnb
Philadelphia, PA
06.2018 - 11.2020
- Handled resident complaints and expedited maintenance requests
- Inspected properties regularly to identify deficiencies and schedule repairs, scheduling contractors and handyman's prior unit occupancy ensuring work flow.
- Collected monthly assessments, rental fees, deposits and payments using Breezeway software and Airgms.
- Updated tenant and unit information to keep current in housing database.
- Solicited and analyzed bids for repairs, renovation and general maintenance and comparing low bidders.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Exercised direct supervision over property staff ensuring work is finish in timely manner before move-ins.
- Worked with on-site and remote service providers to support tenants requesting accommodations or maintenance alerts.
Education
Bachelor of Science - Psychology
AirgmsInaconUniversidad Metropolitana De Caracas
Caracas, Venezuela.06.2017
Skills
- Bilingual skills: Spanish/English
- Computer Proficiency
- Microsoft Office - Outlook
- Administrative Support
- Clerical Support
- Supply Ordering
- HIPAA Compliance
- CPR Certified
- Analytical Thinking
- Decision-Making
- Problem-solving abilities
- Conflict mediation
- Organization and efficiency
- Reliability
- Adaptability
- Interpersonal Skills (Effective Communication, Customer relations)
- Collaboration and Teamwork (Teamwork and Collaboration, Senior leadership support)
- Project management abilities (Administrative operations, Inbound and Outbound Calling)
- High-energy attitude / Dedicated team player
Timeline
Mental Health Clerk
Centurion Health - 402 S.F.R.C
04.2023 - Current
Executive Assistant to the Chief Executive Officer
Inacon LLC
06.2021 - 02.2023
Property Manager
Host&Co / Airbnb
06.2018 - 11.2020
Bachelor of Science - Psychology
AirgmsInaconUniversidad Metropolitana De Caracas
Similar Profiles
MYRIAM S. RAYMYRIAM S. RAY
APRN - FNP at Centurion HealthAPRN - FNP at Centurion Health
Erin Parrish, RMHCIErin Parrish, RMHCI
Clinical Mental Health Counseling Intern at Centurion HealthClinical Mental Health Counseling Intern at Centurion Health
Mikahir Narcisse-Alexandre (Mickey)Mikahir Narcisse-Alexandre (Mickey)
Endpoint Security Analyst at Centurion HealthEndpoint Security Analyst at Centurion Health
Katelyn CabreraKatelyn Cabrera
Receptionist Administrator at Concertina Music SchoolReceptionist Administrator at Concertina Music School
Rossy PerezRossy Perez
Business Development Specialist at Magaya CorporationBusiness Development Specialist at Magaya Corporation