Nancy L Nino Rojas
Spartanburg,SC
Summary
Results-driven professional with a strong background in operational support and customer service at REAL FLOORS, ensuring effective departmental communication and high client satisfaction. Skilled in bilingual communication that enhances organizational efficiency and problem-solving capabilities. Aiming to transition into IT support and cybersecurity, and continuously improve my technical skills to contribute to system security improvements and development.
Overview
3
3
years of professional experience
Work History
Operations Associate
REAL FLOORS
Spartanburg, SC
02.2023 - Current
- Facilitated communication between departments to ensure smooth execution of operational activities.
- Addressed and resolved client and contractor concerns through chat, email, and phone communication.
- Processed payroll accurately and on time.
- Acted as a Spanish interpreter to bridge communication gaps between contractors, clients, and the sales team.
- Performed basic troubleshooting to ensure system functionality.
Call Center Representative Remote
DYNATA LLC
04.2023 - 11.2023
- Conducted cold calls to gather survey data from potential respondents.
Front Desk Agent/ Night Audit
ELEMENT IRVINE HOTEL CA
, CA
02.2022 - 12.2022
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Processed payments accurately and efficiently.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Handled B2B troubleshooting tasks, contributing to smooth operational flow and client satisfaction.
- Managed client chat inquiries efficiently through CRM systems.
- Coordinated maintenance, housekeeping, and all departments to ensure smooth operations.
Education
Certificate of Technical Studies - Information Technology
IBM IT Support
Remote01-2025
Certificate - Cybersecurity Professional
Google
Remote08-2024
Some College (No Degree) - Dramatic Arts
El Bosque University
Bogota, Colombia01-2021
Skills
- Attention to detail
- Problem-solving
- Customer service
- Cybersecurity analysis
- Operational support
- Bilingual
Languages
- English, Fluent
- Spanish, Fluent
Languages
English
Full Professional
Spanish
Native/ Bilingual
Affiliations
- Singing and acting
- Pet care
- Hiking
- Traveling
Timeline
Call Center Representative Remote
DYNATA LLC
04.2023 - 11.2023
Operations Associate
REAL FLOORS
02.2023 - Current
Front Desk Agent/ Night Audit
ELEMENT IRVINE HOTEL CA
02.2022 - 12.2022
Certificate of Technical Studies - Information Technology
IBM IT Support
Certificate - Cybersecurity Professional
Google
Some College (No Degree) - Dramatic Arts
El Bosque University
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