Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zoe Moore

Charlotte,NC

Summary

A goal oriented candidate with strong focus on accuracy, efficiency, and safety. Skilled in inventory management, order picking, and logistics coordination. Known for reliability, adaptability, and effective teamwork to meet shifting demands and achieve results. Adept at using warehouse management systems and maintaining organized workspaces.

Overview

4
4
years of professional experience

Work History

Operations Associate

DashMart
09.2024 - Current
  • Picking and packing customer orders to be delivered through doordash
  • Stocking and restocking product throughout the warehouse
  • Managing expirations to ensure fresh products are being sent out
  • Conducting daily cycle counts to ensure product quantities are correct

Warehouse Order Picker

Topicz
09.2023 - 08.2024
  • Managed high standards of quality control throughout the entire order picking process
  • Maintained an orderly and clean work area by following safety regulations
  • Developed strong problem solving skills while troubleshooting any issues that arose during the picking process
  • Adapted quickly when changes occurred within the workplace due to new processes or technology being implemented
  • Accurately picked orders according to customer specifications and requirements utilizing RF scanners for accuracy
  • Inspected items for defects prior to packing them for shipment ensuring only highest quality products were sent out
  • Picked customer orders reviewing the correct number and type of products to eliminate errors

Beauty Advisor

Sally Beauty
06.2022 - 06.2023
  • Helped customers with inquiries about their hair and guiding them in the right direction
  • Stocked and restocked products weekly to ensure the store was presentable for customers to find what they needed easily
  • Developed an extensive knowledge of beauty products including ingredients, benefits, and usage instructions
  • Demonstrated excellent communication skills to build relationships with clients
  • Conducted in-depth consultations with customers to assess their needs and preferences
  • Organized promotional displays and events to promote product sales
  • Collaborated effectively with colleagues from diverse backgrounds in order to achieve common goals
  • Leveraged sales skills to sell beauty club memberships, equipment warranties, and promotional impulse products

Call Center Representative

InfoCision
06.2021 - 12.2021
  • Made outbound calls to customers about donating to different charities and organizations
  • Took inbound calls regarding customer concerns about account information as well as helping customers make purchases over the phone
  • Proficiently handled high call volumes while maintaining quality service standards
  • Followed established procedures during calls with customers
  • Provided detailed information about products and services as requested by customers
  • Managed and resolved issues with customers during calls by following determined script

Education

High School -

North College Hill High School
Cincinnati, OH
05.2019

Skills

  • Client support
  • Effective time management
  • Effective communication
  • Collaborative teamwork
  • Problem Resolution
  • Timely order fulfillment
  • Mentoring and training
  • Hospitality
  • Verbal and written communication
  • Cycle counting
  • Self-motivated and disciplined
  • Problem-solving
  • Workplace organization
  • Attention to detail
  • Multitasking and organization
  • Order fulfillment

Timeline

Operations Associate

DashMart
09.2024 - Current

Warehouse Order Picker

Topicz
09.2023 - 08.2024

Beauty Advisor

Sally Beauty
06.2022 - 06.2023

Call Center Representative

InfoCision
06.2021 - 12.2021

High School -

North College Hill High School

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