Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pankti Patel

Lyndhurst,New Jersey

Summary

Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.

Overview

4
4
years of professional experience

Work History

Operations Associate

Megas Yeeros
01.2021 - 02.2023
  • Liaised with clients to provide status updates on accounts and projects.
  • Negotiated contracts with vendors and clients.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Devised and implemented processes and procedures to streamline operations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Created and managed project plans, timelines and budgets.
  • Provided sales and marketing support through knowledge of targeted marketing and strategic sales.
  • Participated in meetings and associated events to help define and achieve organizational objectives.
  • Collected, organized and provided data to maintain program status and customer commitments.
  • Evaluated customer needs and feedback to drive product and service improvements.

Operations & Marketing Assistant

Substance Salon
06.2019 - 10.2019
  • Managed day-to-day department operations with effective workflow coordination.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Assisted operations manager with planning of routine operations and special projects.
  • Contributed to development of operational procedures to improve efficiency and accuracy.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Created engaging content for Pinterest, Facebook, and Instagram.
  • Compiled product, market, and customer data to generate informed sales and profit projections.
  • Conducted primary and secondary research to better understand customer needs and behaviors.
  • Created customized marketing materials to increase product awareness.
  • Utilized Adobe Photoshop and Illustrator to design and create informational flyers and advertisements.

Education

Bachelor of Science - Management/ Leadership & Marketing

Rutgers University
05.2023

Skills

  • Customer Satisfaction
  • Client Support
  • Problem Resolution
  • Strategic Initiatives
  • Operational Improvements
  • Operations Organization
  • Content Creation
  • Digital Marketing
  • Verbal and Written Communication
  • Organization

Languages

English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Professional Working
Punjabi
Limited Working

Timeline

Operations Associate

Megas Yeeros
01.2021 - 02.2023

Operations & Marketing Assistant

Substance Salon
06.2019 - 10.2019

Bachelor of Science - Management/ Leadership & Marketing

Rutgers University

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Pankti Patel