Darcy Wells
Fort Collins,CO
Summary
Friendly Service Advocate with extensive customer follow-up experience to reach mutually satisfactory resolutions. Committed to improving customer satisfaction by constantly pursuing new ways to improve customer service. Adept at troubleshooting problems with customers professionally and emphatically.
Overview
6
6
years of professional experience
Work History
Operations Associate
Gopuff
07.2022 - 03.2024
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Collaborated with peers and other business areas to leverage best practices.
- Monitored progress of variety of projects to resolve issues that arose.
- Followed all shipping and receiving procedures for goods and materials as directed by general management.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Observed packing operations to verify conformance to specifications.
- Enhanced production of order fulfillment by going above abd beyond to exceed goals.
Guest Service Advocate
Target
10.2020 - Current
- Analyzed customers' issues and complaints and initiated corrective actions.
- Performed follow-up services for dissatisfied customers.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Delivery Driver
GoPuff
03.2018 - 04.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Fostered positive working relationships with regular customers.
- Worked overnight shifts during peak periods to meet coverage needs.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
Education
Associate of Arts - Fine Arts
Front Range Community College
Fort Collins, COSkills
- Credits and Refunds
- Brand Loyalty
- Customer Satisfaction
- Punctual and Dependable
- Kitchen Safety Standards
- Managing Orders and Deliveries
- Item Replenishment
- Sales Proficiency
- Gift Wrapping
- Food Preparation
- Proper Waste Disposal
- Safe Food Handling
- Teamwork and Collaboration
- Company Guidelines
- Willing to Learn
- Integrity and Dependability
- Store Organization
- Customer Inquiries
- Customer Service
- Sweeping and Mopping
- Critical Thinking
- Work Task Prioritization
- Customer Transactions
- Defective Materials Processing
- Cleanliness and Sanitation
- Shipment Procedures
- Office Supply Management
- Cooperative Attitude
- Bagging Items
- Menu Inquiries
- Light Housekeeping
- Customer Relations
Timeline
Operations Associate
Gopuff
07.2022 - 03.2024
Guest Service Advocate
Target
10.2020 - Current
Delivery Driver
GoPuff
03.2018 - 04.2021
Associate of Arts - Fine Arts
Front Range Community College