Caden Doig
Atlanta,GA
Summary
Technically savvy Operations Associate, with administrative Entrata access who has proudly taken on the role of a centralized account manager for a fresh company lacking concrete AP & AR policy. Utilizes features provided by property management software including but not limited to automated rent notices, pre-collections policy, bad debt recovery, and PO/Invoice approval routes.
Overview
5
5
years of professional experience
Work History
Operations Associate
Campus Realty Management
01.2023 - Current
- Proudly implements dozens of new integrations and settings in Entrata, improving A/R by $10,000 due to automated delinquency practices
- Assists accounting in utility and insurance waiver billing by uploading CSV files in Entrata database, saving thousands of dollars per year on utility billing services
- Diligently creates PO and invoice approval routes, minimizing likelihood of negligent spending
- Integrates all 3rd party apps like ProCollect to streamline collections efforts, decreasing bad debt by over $10,000
- Sets up automated delinquency and pre-collections notices, improving receivables, and decreasing number of accounts in collections
- Intently researches state eviction laws, improving processes so units can be backfilled expeditiously
Assistant Property/Account Manager
Capstone Communities - Inspire Atlanta - 750 Beds
07.2021 - 01.2023
- Proudly maintaining delinquency percentages less than 1.50% by end of each month, through calls, texts, emails and door knocks
- Ensures accounts payable and accounts receivable are managed diligently, preserving relationships between office, vendors, and residents
- Keenly performs final inspections, financial move outs, and punch lists, affirming validity of damages caused by tenants
Leasing & Marketing Manager
Asset Living - West 20 - 1,044 Beds
09.2020 - 07.2021
- Promptly approves and countersigns all leases, re-lease forms, applications, screenings, transfers and all other leasing documents
- Efficiently interviews, hires, trains, and manages leasing professionals on proper customer service etiquette, lead follow-up techniques, and property tours in accordance with company policy
- Met and exceeded social media expectations though giveaways, virtual tours, resident events and creative advertising
Community Assistant
Asset Living
Kennesaw, GA
03.2019 - 09.2020
- Toured prospective residents and their parents, showcasing the features, aesthetic, and amenities of the community
- Answered phone calls and fielded complaints at the front desk of the leasing office, acting as the first line of defense in customer service
- Routinely followed up with leads via phone, email and text, and participated in social media content and marketing
Education
Georgia Highlands College
Rome, GASkills
- Entrata Core (Admin Access)
- PO & Invoice Approval Routes
- Write offs
- Bad Debt Recovery
- Docscan
- Pre-Collections & Collections
- Evictions
- FMOs and Refunds
- Damages and Utility Billbacks
- Variance Reporting
Accomplishments
- Improved A/R by over $10,000 by setting up automation alone
- Maintains a delinquency percentage less than 1.50% at Inspire Atlanta
- Confidently led leasing/marketing team to sign over 750 new leases in roughly 8 months in route to reach 100% pre-lease, and eventual 100% capacity at West 20, a 1,044-bedroom student living complex
- Individually signed 102 leases as a leasing professional in 2019-2020, generating $800,000 in revenue at The Blake
Timeline
Operations Associate
Campus Realty Management
01.2023 - Current
Assistant Property/Account Manager
Capstone Communities - Inspire Atlanta - 750 Beds
07.2021 - 01.2023
Leasing & Marketing Manager
Asset Living - West 20 - 1,044 Beds
09.2020 - 07.2021
Community Assistant
Asset Living
03.2019 - 09.2020
Georgia Highlands College