MARK W. WALKER

Guest Services Shift Leader

At Home

Kalamazoo, MI

11.2024 - Current

Assumed lead cashier position with a 30% capture rate for new clients
Cultivated a proactive approach to responsibilities, ensuring high standards of performance and reliability.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.

Cashier/Customer Service

J. C. Penney

Kalamazoo, MI

08.2023 - 11.2025

Encourage customers to sign up for JC Penny credit card processing applications for new customers.
Educating customer about the benefits and rewards of the customer loyalty program.
Maintain merchandise standards so all areas are organized for optimal shopping experience.
Keep up with fitting rooms insuring that they are clean and user friendly.

Mens Designer Sportswear

Bloomingdale’s

Chicago

04.2017 - 11.2018

Select appropriate clothing according the customers requests insuring proper fit through alterations.
Work with customers cross selling all product categories throughout the stores.
Pull inventory for online sales fulfillment restock the floor according to vendors specific merchandising standards.
Encourage customers to become a “Loyallists” Program member for all of the rewards and benefits.
Developed innovative design concepts for improved brand recognition and customer engagement.

Home Department and Design Studio

Ralph Lauren

Chicago

06.2013 - 03.2017

Assisted with the selection of case goods, upholstered furniture frames and fabric for custom upholstered furniture to work in the customers environment.
Coordinate local and international delivery’s to insure a seamless process to insure custom satisfaction.
Built and strengthened relationships with retail customers and develop relationships with the to the trade businesses.
Contributed to manage the visual display of the products in accordance with Ralph Lauren visual standards and ensured store functional maintenance and appropriate levels of products on the sales floor.

Brand Ambassador Armani Collezioni

Saks Fifth Avenue

Chicago

01.2011 - 01.2013

Maintained the integrity of the Armani Boutique within Saks Fifth Ave store according to the standards outlined in seasonal planograms.
Conducted educational training meetings to increase sales revenue outlining key components and seasonal trends.
Organizing the stockroom so that sales associates could easily access merchandise for ease in selling.
Ensure integrity of the Armani hard shop by upholding merchandising standards set in place by seasonal directives.
Maintaining merchandising standards within the shop, changing mannequins as needed to reflect current merchandising directive.
Organizing back stock so that other sales associates can easily access merchandise for ease in selling.
Executed promotional campaigns to increase product visibility and drive sales.

Sales Consultant The Gift Galleries

Neiman Marcus

Chicago

01.2008 - 01.2011

Obtained valuable knowledge selling luxury tabletop service items in broad array categories such as fine china, crystal, and silver.
Gained experience working with bridle registry from registration to wedding and follow up after the event.
Named Service Star of the month after only six months of employment for outstanding customer service and selling out of home base items in all categories throughout the store.

Midwest Territory Sale Representative

Nancy Corzine

Chicago

04.2006 - 01.2008

I worked as territory sales representative for five states. I represented Nancy Corzine, Jane Shelton, Elizabeth Dow and Niba rugs. I conducted presentations to designers showing the latest collections.
Update designers libraries pulling discontinued fabric swatches and editing the furniture catalog and wood finish samples to ensure that it was up to date.
Reserve fabric, check availability of current inventory checking dye lots and issue cuttings for approval.
Work with furniture factory checking available inventory of frames and their production status.
Submit orders for custom upholstery, case-goods. Monitoring production to give status of merchandise in production.

Showroom Sales to the Trade

Holly Hunt

Chicago

03.2004 - 01.2007

Furniture inside sales. I worked with 25 vendors in addition to Studio H furniture and lighting collection.
I sold custom furniture and lighting which required working with vendors to get custom manufacturing quotes and costs for a given production piece.
Ordered wood finish samples for the client.
Trained with Dakota Jackson furniture at their New York factory and showroom at the D&D building to better understand how the product is produced and their production capabilities.
Spent time in Dallas training with Camron Collection manufacturer's of luxury upholstery and case-goods touring their production facility.
Worked with designers and end-users coordinated production schedules for projects led-times, delivery dates.
Arranged for shipping and delivery of finished furniture, lighting and fabric with receiving warehouses and end users.

Summary

Overview

Work History

Guest Services Shift Leader

Cashier/Customer Service

Mens Designer Sportswear

Home Department and Design Studio

Brand Ambassador Armani Collezioni

Sales Consultant The Gift Galleries

Midwest Territory Sale Representative

Showroom Sales to the Trade

Education

Skills

Timeline

Guest Services Shift Leader

Cashier/Customer Service

Mens Designer Sportswear

Home Department and Design Studio

Brand Ambassador Armani Collezioni

Sales Consultant The Gift Galleries

Midwest Territory Sale Representative

Showroom Sales to the Trade

Life Experience

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