Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christian Formhals

West Fargo

Summary

Dynamic Guest Services Shift Leader at Red River Zoo with exceptional communication and conflict resolution skills. Proven track record in enhancing customer relations and team performance. Detail-oriented in policy enforcement, fostering a positive environment that boosts employee morale and retention. Committed to operational excellence and delivering outstanding guest experiences.

Overview

8
8
years of professional experience

Work History

Guest Services Shift Leader

Red River Zoo
05.2023 - Current
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

SpEd Paraprofessional

Fargo Public Schools
11.2023 - 06.2025
  • Reported on student progress, behavior, and social skills to case manager.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Offered student support through special accommodations, extra assistance, and assessments.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Supported teacher in development of individual learning strategies.
  • Established professional relationships with other teachers and staff to increase rapport and support.

Lead Floral Designer

Bellville Flowers and Gifts
05.2021 - 03.2023
  • Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
  • Researched latest design trends, colors, and vendor products for use in new pieces.
  • Prepared potted plants and bouquets based on customer requirements.
  • Transported and delivered floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
  • Imparted knowledge on plants and flowers to customers.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Housekeeper

Wishmaker House Bed and Breakfast
09.2017 - 11.2019
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Dusted picture frames and wall hangings with cloth.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Adhered to professional house cleaning checklist.
  • Verified cleanliness and organization of storage areas and carts.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

Education

High School Diploma -

Themis High School
Bellville, OH
06-2018

No Degree - Advanced Cosmetology

Madison Adult Career Center
Mansfield, OH
05-2021

Skills

  • Policy enforcement
  • Exceptional communication
  • POS
  • Detail-oriented
  • Conflict resolution
  • Inventory monitoring
  • Guest relations
  • Customer service

Timeline

SpEd Paraprofessional

Fargo Public Schools
11.2023 - 06.2025

Guest Services Shift Leader

Red River Zoo
05.2023 - Current

Lead Floral Designer

Bellville Flowers and Gifts
05.2021 - 03.2023

Housekeeper

Wishmaker House Bed and Breakfast
09.2017 - 11.2019

High School Diploma -

Themis High School

No Degree - Advanced Cosmetology

Madison Adult Career Center

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