Ieisha Collins
North Miami,FL
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
7
7
years of professional experience
Work History
Operations Associate
DoorDash Essentials LLC
04.2024 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for management.
- Receiving products from different vendors and inputting them into the system
- Stocking products on shelf
- Picking and packing online orders
Inbound Expert
Target
10.2023 - 04.2024
- Sorted and delivered materials to different work areas and staff.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Assisted with the front end of the store: cashier and working the floor
Customer Service Representative
Chewy
03.2022 - 08.2022
- Responded to customer requests for products, services, and company information.
- Assisted customers with placing orders and returns
In-Store Shopper
Milam's Market
10.2021 - 12.2021
- Prepared Instacart orders for customers
Customer Service Email Specialist
Inktel Contact Center Solutions
03.2021 - 10.2021
- Promptly responded to inquiries and requests.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Shopper
Amazon
07.2018 - 05.2021
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Education
Bachelor of Science - Biological Sciences
Florida International University
Miami, FL04-2018
High School Diploma -
William H. Turner Technical Arts High School
Miami, FL06-2011
Skills
- Issue researching and resolution
- Warehouse equipment operation
- Computer proficiency
- Client support
Timeline
Operations Associate
DoorDash Essentials LLC
04.2024 - Current
Inbound Expert
Target
10.2023 - 04.2024
Customer Service Representative
Chewy
03.2022 - 08.2022
In-Store Shopper
Milam's Market
10.2021 - 12.2021
Customer Service Email Specialist
Inktel Contact Center Solutions
03.2021 - 10.2021
Shopper
Amazon
07.2018 - 05.2021
Bachelor of Science - Biological Sciences
Florida International University
High School Diploma -
William H. Turner Technical Arts High School
Similar Profiles
Jesenia M. EspinalJesenia M. Espinal
Shift Lead at DoorDash EssentialsShift Lead at DoorDash Essentials
Myles SpenceMyles Spence
CEO at Essentials by K, LLCCEO at Essentials by K, LLC
Josefina NegreteJosefina Negrete
Sales Ambassador and Account Manager at Everyday Essentials Plus LLCSales Ambassador and Account Manager at Everyday Essentials Plus LLC
Jeshua FloresJeshua Flores
Teacher's Assistant at Young Men's Preparatory AcademyTeacher's Assistant at Young Men's Preparatory Academy
Nola BrautigamNola Brautigam
Warehouse Supervisor at FGO LogisticsWarehouse Supervisor at FGO Logistics