B Carol Lazarus LMHC

• Coordinated treatment planning support, aligning administrative processes with therapy goals and client needs.
• Directed daily practice operations, ensuring smooth scheduling, billing, and client service workflows.
• Developed intake procedures to streamline onboarding and maintain accurate client records.
• Established and maintained documentation standards to support compliance and confidentiality requirements while ensuring consistent care delivery.
• I see adults and couples via teletherapy

This program helps pregnant and parenting single mothers with housing, career planning, financial planning, parenting, medical issues, mentoring and emotional support. Transitioned from Clinical Director to Intake Specialist following position elimination, adapting to support program needs. The biopsychosocial assessment is completed via teletherapy. Recommendations for admission, if appropriate, and coordinated care are made at that time.

Conducted client intake interviews, gathered required documentation, and verified eligibility with accuracy.

Scheduled appointments, coordinated follow-up communications, and maintained organized intake records.

Entered client information into case management systems, ensuring complete and confidential documentation.

• Directed program services operations supporting shelter residents, case management coordination, mental health services and service delivery consistency.
• Supervised multidisciplinary staff, aligning daily workflows with client needs, compliance requirements, and organizational priorities.
• Coordinated intake, assessment, and referral processes to streamline access to housing, health, and supportive services.
• Monitored program performance, reviewed service documentation, and strengthened accuracy across client records and reports.
• Coordinated Baker Act referrals
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• Directed clinical operations across addiction treatment programs, aligning services with regulatory, accreditation, and documentation standards.
• Implemented evidence-based protocols for intake, assessment, and dual-diagnosis services.
• Supervised counselors and therapists, strengthening treatment planning, case review, and patient care coordination.
• Monitored EHR documentation quality, ensuring timely clinical notes, authorizations, and discharge summaries.
• Led interdisciplinary meetings to coordinate detox, residential, and outpatient care transitions.
• Trained staff on compliance requirements, crisis intervention, and therapeutic best practices.
• Reviewed program outcomes and adjusted workflows to improve access, consistency, and clinical performance.
• Coached and trained newly hired employees so that each understood job responsibilities and requirements of the positions.
• Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
• Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
• Conducted regular performance evaluations for clinical staff, identifying areas for improvement and providing constructive feedback for growth.
• Developed and maintained strong interdisciplinary team collaboration to ensure optimal patient outcomes.
• Developed, implemented, revised, and evaluated policies and procedures.
• Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
• Promoted a safe working environment for staff by enforcing strict adherence to safety protocols and addressing potential hazards promptly.